Customer Service Experience Lead

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time
About the Role

Johnson & Johnson is a global healthcare leader with a strong commitment to innovation and customer satisfaction. We are currently seeking an experienced Customer Service Team Lead to join our team in Riyadh, Saudi Arabia.

Job Description

This role will be responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.

The ideal candidate will have a strong understanding of customer care processes and systems, as well as excellent leadership and influence skills. They will be able to bring vision to a group and across departments by showing a strong customer service mindset.

Responsibilities include:

  • Collaborating with key stakeholders at all levels and across all functional areas to achieve organizational goals.
  • Coaching and developing direct reports to foster a talents growth culture.
  • Leading a group or team of employees in the achievement of organizational goals.
Requirements

To be successful in this role, you will need:

  • A relevant Bachelor's degree or equivalent combination of education and experience.
  • At least 4 years' experience in management roles, with a solid understanding of order-to-invoice knowledge.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Benefits

We offer a competitive compensation package and opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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