Digital Operations Lead
1 day ago
We're shaping the future of flying with our new national airline, Riyadh Air. Our vision is to transform Saudi Arabia into a global aviation and trade hub, connecting the kingdom to over 100 destinations.
About the Role:We're seeking a seasoned professional to drive operational excellence for our cutting-edge digital products. As a Digital Operations Lead, you'll be responsible for developing and scaling the ProductOps capability within our Guest Experience Department.
Your key responsibilities will include:
- Defining the product roadmap and research operations to ensure end-to-end guest/staff digital products and experiences align with our digitally native vision.
- Managing daily digital operations, including user testing and initiative-level requirements to uphold our brand positioning and corporate mission.
- Improving operations through process refinement, craft, workshops, and design sprints to deliver world-class guest experiences.
- Driving product experimentations to facilitate insight-driven decisions and solution design inputs.
We're looking for a degree-qualified professional with a minimum of 8 years of experience in a product-led agile organization, including 5 years in a Lead ProductOps/DesignOps role. Your expertise in service design and product development for ground services is essential. Experience with product-led growth in the B2C or product ecosystem space using Gen AI, Design Thinking, and Lean is a plus.
This is an opportunity to shape the future of air travel and bring your best to Riyadh Air. If you're passionate about driving operational excellence and have a proven track record in product development, we'd love to hear from you.
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