Help Desk Specialist

6 days ago


Jeddah, Makkah Province, Saudi Arabia indrive Full time

We are seeking a highly skilled and motivated Help Desk Specialist to join our team in Jeddah. As a key contributor, you will provide exceptional support to our customers, ensuring their needs are met and exceeded through prompt and effective assistance.

About the Job

The successful candidate will possess strong communication skills, a passion for helping others, and a commitment to delivering outstanding customer service. Key responsibilities include:

  • Providing timely and effective assistance to customers via various communication channels.
  • Resolving customer inquiries, complaints, and issues with professionalism and care.
  • Documenting customer interactions and maintaining accurate records.
  • Collaborating with other teams to ensure customer satisfaction and improve processes.
  • Staying updated on company products, services, and promotions to offer knowledgeable support.
  • Escalating complex issues to the appropriate department when necessary.
Requirements

To succeed in this role, you must meet the following requirements:

  • Fluent Arabic language skills.
  • Demonstrated ability to multitask and prioritize tasks.
  • Able to work collaboratively within a team environment.
  • Excellent written and verbal communication skills.
  • Capacity to handle stress and pressure effectively.
  • Proven computer literacy and responsibility.
  • Customer-focused approach.
  • Genuine desire to assist and benefit others.

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