Contact Centre Team Lead

In this Contact Centre Operations Manager role at Maximus KSA, you will be responsible for leading and managing our contact centre operations team to deliver exceptional customer service and support to our social beneficiaries.You will oversee all aspects of contact centre operations, including call handling, email management, data entry, and record-keeping....

About This RoleThis role involves leading operational activities, enhancing customer experience, and collaborating with senior leadership to maintain TEC's high standards.Key responsibilities include overseeing pre-opening tasks, managing centre operations, training local teams, and ensuring compliance with relevant laws and regulations.

Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated Contact Centre Agent to join our team You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.Key Responsibilities:Handle inbound and outbound...

About the RoleTaab Group is seeking a talented Contact Center Operations Lead to join our team in KSA.We are looking for a proactive leader who can drive excellence in customer service, ensure seamless contact center operations, and deliver an exceptional customer experience. This role involves working closely with the Head of the Contact Center to implement...

Senior Design Leader: Drive Creative Excellence at JeelWe're seeking a senior design leader to join our team at Jeel and drive creative excellence in digital experiences. As a Senior UI/UX Design Manager, you'll be responsible for shaping the design vision and leading a team of designers to create innovative solutions that exceed user expectations.About the...

Job OverviewData Centre Project Managers are required to lead and coordinate project strategies with senior management at Energi People's client, a leading specialist in the Data Centre sector.The role involves overseeing the design and implementation of electrical and HVAC systems for data centres, as well as conducting thorough reviews of shop drawings,...

Key ResponsibilitiesExecute the Enterprise hosting strategy, taking into account design, deployment, operations, and process automationAssist with Engineering, Build, Deployment of all Hosting and Data centresDrive Operations of all Hosting and Data centresWork with and build good relationships with External Service Providers and Product VendorsMaintain...

Key ResponsibilitiesLead and coordinate project strategies with senior management.Mentor and motivate project teams.Oversee the design and implementation of electrical and HVAC systems for data centres.Conduct thorough reviews of shop drawings, material selections, and specifications.

Job SummaryWe are seeking a dynamic and experienced Senior Manager for Experience Centre Operation (Sales & Leasing) to lead our operations at Qiddiya Investment Company. This role is crucial in delivering exceptional experiences to our visitors and prospective clients while driving sales and leasing initiatives for various offerings within...

What We're Looking ForWe are seeking a highly motivated and experienced Senior Manager to lead our Experience Centre Operation team at Qiddiya Investment Company. The ideal candidate will have a proven track record of achieving sales targets and managing successful operational functions.Essential QualificationsBachelor's degree in Business Administration,...

About the RoleThe Data Centre Supply Solutions (DCCS) team at Amazon is looking for a highly skilled and experienced Risk Analysis Engineer to join our dynamic environment. As a Data Centre Risk Management Specialist, you will play a crucial role in guiding the expansion of AWS facilities and services in new and existing regions across APAC.Your primary...

Key Responsibilities:As a Logistics Team Lead, you will be responsible for holding regular weekly operational meetings to monitor the performance of individual employees in the operations team. You will also act as the first point of contact for all operational activities' escalations from Operations Supervisors in the branch.The successful candidate will...

Job DescriptionThis exciting opportunity has arisen for an experienced and technically gifted Principal ELV Engineer with a proven background in MEP ELV systems design and supervision for data centre / critical systems projects.As part of our award-winning data center and MEP consultants, you will be responsible for leading the design review of various...

Roadmap of ResponsibilitiesOperational Control Centre (OCC) specialists play a vital role in ensuring the seamless operation of monorail systems. Their responsibilities include:Designing, implementing and validating OCC systems.Ensuring compliance with project specifications, railway safety regulations, and industry standards.Reviewing and validating OCC...

The Enterprise Contact Center Specialist role at Amazon is focused on delivering exceptional customer experiences through innovative technology solutions. As part of our Amazon Connect Specialist Team, you'll work collaboratively with customers to design and implement tailored contact center solutions.About the Team CultureWe value diversity, equity, and...

Pinnacle Management Consultants: A Leading Consulting FirmWe are seeking an experienced leader to join our team as a Profit Centre Head for the Al Hokair Group's construction division. As a key member of our organization, you will play a pivotal role in driving business growth, improving operational efficiency, and ensuring client satisfaction.Main...

Qiddiya Investment Company is pioneering a new era of entertainment and leisure in Saudi Arabia, and we're seeking a dynamic and experienced Senior Manager for Experience Centre Operation (Sales & Leasing) to lead our operations. This role is crucial in delivering exceptional experiences to our visitors and prospective clients while driving sales and leasing...

Required Skills and Qualifications- 5+ years of business development/consulting in enterprise software, cloud, or SaaS companies- Experience creating and presenting business value proposals to VP and C-level executivesPreferred Qualifications- Experience with Contact Center technology transformation initiatives- Deep understanding of cloud technologies,...

**Company Overview:**Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Our Customer Experience...

Join our team at Omanyp, a leading health care group in Saudi Arabia, as a Hospitality Enhancement Lead. This role involves leading the customer experience transformation program in Riyadh, driving the patient journey across all touchpoints, and enhancing patient satisfaction and loyalty.Key responsibilities include:Key ResponsibilitiesPatient Journey...