Hospitality Enhancement Lead

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full time

Join our team at Omanyp, a leading health care group in Saudi Arabia, as a Hospitality Enhancement Lead. This role involves leading the customer experience transformation program in Riyadh, driving the patient journey across all touchpoints, and enhancing patient satisfaction and loyalty.

Key responsibilities include:

Key Responsibilities
  1. Patient Journey Mapping and Analysis:
    • Conduct thorough mapping of the patient journey to identify touchpoints and challenges.
    • Analyze patient feedback, surveys, and complaints to identify improvement areas.
    • Use data-driven insights to prioritize initiatives and measure their impact.
  2. Customer Service and Hospitality Enhancement:
    • Lead initiatives to enhance customer hospitality and experience, focusing on optimizing waiting area experiences and improving patient communication and interactions.
    • Collaborate with the Marketing team to promote these enhancements.
  3. Feedback and Complaint Management:
    • Develop and implement robust systems for capturing and resolving patient feedback through online surveys, comment cards, and review platforms.
    • Address systemic issues by tracking complaint trends and root causes.
  4. Standardization and Quality Control:
    • Work with quality teams to ensure service delivery aligns with treatment protocols and standards.
    • Establish customer service protocols, scripts, and communication guidelines.
  5. Performance Measurement and Reporting:
    • Track key satisfaction metrics like NPS and CSAT.
    • Analyze trends and provide strategic recommendations.
    • Deliver regular reports to stakeholders, highlighting progress and challenges.
  6. Cross-Functional Collaboration:
    • Partner with operations, the Contact Centre, and other departments for seamless integration of customer experience initiatives.
  7. Team Management and Development:
    • Lead the customer experience team, fostering a culture of excellence and accountability.
    • Develop training programs to enhance team capabilities.

The ideal candidate will have expertise in journey mapping, feedback management, and service quality improvement, as well as proficiency in CRM systems and data analysis tools, strong communication and presentation skills, and fluency in Arabic and English.



  • Riyadh, Ar Riyāḑ, Saudi Arabia Amsa Hospitality Full time

    Business Development Position at Amsa HospitalityAmsa Hospitality is a leading hospitality company seeking a highly motivated and detail-oriented Business Development Associate to support our business development efforts. The ideal candidate will be responsible for effective communication with clients and investors, timely delivery of core services, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Frasers Hospitality Full time

    Job Overview:Frasers Hospitality, a leading global hospitality brand, is seeking an exceptional Director of Sales and Marketing to drive revenue growth, enhance brand awareness, and optimize customer engagement in line with the hotel's business strategy.The successful candidate will lead the sales and marketing team, developing and executing annual business...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hospitalio Hospitality Recruitment recruiters for hotels Full time

    About UsHospitalio Hospitality Recruitment is a leading recruitment agency for hotels and hospitality industry professionals. We specialize in providing high-end catering solutions to luxury clients.Job DescriptionThe Assistant Operations Manager will be responsible for assisting the Operations Manager in the smooth running of our KSA operations. This role...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya | القدية Full time

    Hotel Design Manager Job SummaryWe are seeking an experienced Hotel Design Manager to lead the design and development of high-end hotel projects for Qiddiya Investment Company.About the RoleThe successful candidate will have extensive experience in hotel design, a strong leadership presence, and a keen eye for detail. They will oversee the design process,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia AtkinsRéalis Major Projects inc. Full time

    About the RoleDevelop and execute a comprehensive market strategy to drive business growth and revenue expansion in the Residential & Hospitality sector.Lead a team of professionals to deliver high-quality services to clients and achieve project milestones on time and within budget.Identify new business opportunities and maintain strong relationships with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Frasers Hospitality Full time

    Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared...

  • Hospitality Team Lead

    7 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    CARE Bartender PositionThe Hospitality Team Lead is responsible for leading the service team to deliver exceptional beverage experiences to our guests. This role involves managing the bar area, interacting with customers, and ensuring seamless operations.Job Responsibilities:Lead the service team to deliver exceptional beverage experiences.Maintain the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotels Ltd Full time

    Four Seasons Hotels Ltd is committed to delivering exceptional guest experiences through a commitment to excellence and genuine heart. As a Hospitality Service Lead, you will play a crucial role in providing an exceptional level of service to our esteemed guests, leading and managing a team of 12, and prioritizing daily operations to ensure seamless service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Holiday Inn Riyadh Al Malaz Full time

    Our TeamWe are a dynamic team of hospitality professionals dedicated to providing exceptional guest experiences. As a member of our team, you will have the opportunity to contribute to our mission and make a real difference in the lives of our guests.We are looking for someone with a strong passion for hospitality, excellent leadership skills, and a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Full time

    Roles and responsibilities Qiddiya Investment Company is at the forefront of creating cutting-edge entertainment and leisure experiences in Saudi Arabia. We are seeking a motivated and detail-oriented individual to join our team as a Specialist - Hospitality Strategy. In this role, you will contribute to the development of strategic initiatives aimed at...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Arab National Bank is a market leader in the Food & Beverage (F&B) hospitality industry. We are seeking a visionary Chief Executive Officer (CEO) to play a pivotal role in steering our organization toward success.About This Opportunity:We are looking for an experienced executive with a proven track record of driving growth and profitability in the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya | القدية Full time

    Job OverviewThe Hospitality Operations Programme at Qiddiya | القدية is designed to equip culinary and food & beverage professionals with advanced skills, technical expertise, and leadership abilities required to excel in management and supervisory roles within the industry.The programme covers essential areas such as front office operations,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    Crowne Plaza Riyadh RDC Hotel & Convention Center seeks a motivated and experienced Hospitality Experience Manager to lead its front desk team.Job Summary:The ideal candidate will possess strong leadership, communication, and customer service skills, with a passion for delivering exceptional guest experiences.Main Responsibilities:Supervise the front desk...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Frasers Hospitality Full time

    Sales Leadership:The Director of Sales and Marketing will lead, mentor, and motivate the sales team to meet revenue goals. They will conduct regular performance reviews, identify training needs, and foster a positive, high-performance culture within the department. The successful candidate will also align sales strategies with business objectives, maintain...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hospitality ON Full time

    Job SummaryWe are seeking a seasoned HR professional to join our team as a Chief People Officer. This key role will be responsible for promoting a positive, inspiring and motivating culture at Hospitality ON, empowering colleagues to deliver exceptional guest experiences.The ideal candidate will have a strong background in human resources, with experience in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hospitality ON Full time

    Job DescriptionWe are seeking an HR Business Partner to join our team at Hospitality ON. In this critical role, you will work closely with business leaders to drive business results through people strategies.You will provide expert advice on HR-related matters, including talent management, recruitment, training and development. Your expertise will enable us...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Digital Hotelier Full time

    About UsThe Digital Hotelier is a pioneering company operating in seven countries, serving hotels, hotel apartments, and holiday homes. Our comprehensive suite of features simplifies operations and guest interactions, enabling businesses to optimize workflows and enhance guest experiences.We are committed to shaping the future of hospitality by digitizing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hospitality ON Full time

    About the RoleHospitality ON is seeking an experienced Head of Talent Management to join our team. As a key member of the HR function, you will be responsible for developing and implementing programs that attract, retain and engage top talent.You will work closely with the leadership team to understand business needs and develop targeted solutions to address...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Frasers Hospitality Full time

    Job Title:Pastry ChefCompany Overview:Frasers Hospitality is a renowned hospitality group with a portfolio of luxurious properties worldwide. Our focus on delivering exceptional service and culinary experiences has earned us a reputation as leaders in the industry.Job Description:The successful candidate will be responsible for managing the pastry section,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    About UsWe are DIMENSIONS, a leading provider of exceptional hospitality experiences. We are seeking a highly skilled Guest Relations Manager to join our team and help us deliver unforgettable experiences for our guests.Key Responsibilities:Provide Exceptional Guest Service: Greet clients upon arrival, coordinate check-ins, and ensure assigned rooms are...