Service Delivery Coordinator
2 days ago
Rawaj HCM Jobs values innovative professionals who drive success through effective IT service delivery.
The ideal candidate for this position will possess strong analytical and problem-solving skills, excellent leadership and communication abilities, and a customer-centric approach.
Key Tasks- Manage service requests efficiently, resolving issues within specified timeframes.
- Optimize workflows to enhance incident and problem resolution efficiency.
- Identify opportunities to improve processes and foster collaboration among team members.
- Monitor and report on operational performance, ensuring compliance with SLAs and service commitments.
- Lead change management processes to guarantee smooth implementation of service modifications with minimal disruption.
We are looking for a highly skilled professional with:
- Bachelor's degree in Information Technology or a related field.
- Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
- Strong knowledge of IT service management frameworks (e.g., ITIL).
- Excellent leadership and communication skills, with a customer-centric approach.
- Ability to analyze data and produce insightful reports on performance and service quality.
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