Service Delivery Excellence Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

Tbwa Chiat/Day Inc is dedicated to delivering outstanding service to our customers. As a Service Delivery Excellence Manager, you'll be responsible for ensuring that our agents meet the highest standards of quality and service.

You'll monitor agent calls, chats, and emails to assess quality and adherence to service standards. Your analytical skills and attention to detail will help identify areas for improvement and develop strategies to enhance service delivery.

You'll work closely with our Team Leaders and Training Supervisors to address gaps and improve performance. Your ability to provide constructive feedback and training recommendations will be essential in driving results. If you're passionate about delivering exceptional customer experiences, we want to hear from you



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