Head of Customer Experience

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full time
The Role:

The Head of Customer Service plays a crucial part in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes that elevate the quality of service delivery.

In this role, you will be responsible for fostering a customer-centric culture throughout the organization while ensuring that service metrics are met and exceeded. You will bridge the gap between customers and various departments, ensuring customer loyalty and retention, and directly influencing the company's bottom line and overall reputation.

You will be expected to stay updated with industry best practices and customer service technologies, and develop reporting systems to measure customer feedback and satisfaction. Additionally, you will establish effective communication channels for customer inquiries and feedback, and monitor budget and resource allocation for the department.

This is an exciting opportunity to lead a team of customer service professionals and contribute to the company's mission of delivering exceptional customer experiences.

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