Head of Customer Experience
2 days ago
The Head of Customer Service plays a crucial part in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes that elevate the quality of service delivery.
In this role, you will be responsible for fostering a customer-centric culture throughout the organization while ensuring that service metrics are met and exceeded. You will bridge the gap between customers and various departments, ensuring customer loyalty and retention, and directly influencing the company's bottom line and overall reputation.
You will be expected to stay updated with industry best practices and customer service technologies, and develop reporting systems to measure customer feedback and satisfaction. Additionally, you will establish effective communication channels for customer inquiries and feedback, and monitor budget and resource allocation for the department.
This is an exciting opportunity to lead a team of customer service professionals and contribute to the company's mission of delivering exceptional customer experiences.
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Customer Experience Liaison
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time**Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...
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Head of Customer Service
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة درعه للتجاره Full timeOverview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...
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Customer Experience Strategist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full timeJob DescriptionTaab Group is seeking a skilled Customer Experience Strategist to lead our contact center operations in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role is critical to...
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Head of Customer Experience Strategy
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full timeCustomer Experience TransformationCisco is reshaping its Customer Experience (CX) Operating Model to deliver personalized, proactive, and predictive interactions. We're seeking a Director/Leader of Customer Experience to lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.Your RoleAs the Director of CX Innovation,...
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Customer Service Representative
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeAt GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...
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Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob SummaryWe are looking for a dynamic and experienced Head of Engineering to join our Device Sales and Customer Experience team in Mexico City. The ideal candidate will have a proven track record of building and leading high-performing engineering teams, driving the architecture, design, implementation, and operational support of critical tools and...
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Head of Business Insights
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Client of Michael Page Full timeJob Title: Head of Business InsightsCompany OverviewClient of Michael Page is a leading recruitment agency in the Middle East, with a focus on delivering exceptional talent solutions to our clients.About the JobThis role requires a highly experienced Head of Business Insights to lead our market intelligence unit in Riyadh.You will oversee fund manager...
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Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeAbout UsAmazon is a global leader in e-commerce, cloud computing, and artificial intelligence. Our mission is to be Earth's most customer-centric company where customers can find and discover anything they might want to buy online. We are committed to providing a positive and inclusive work environment that empowers employees to innovate and grow.Job...
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Customer Experience Strategist
9 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...
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VP of Customer Experience
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia webook We're All About Fun Full timeAbout the TeamWe are seeking an experienced VP of Customer Experience to lead our customer-facing initiatives. As a key member of our team, you will develop and execute comprehensive customer experience strategies that drive business results.Key Responsibilities:Develop and implement a customer-centric marketing strategy aligned with business objectives.Lead...
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Customer Experience Manager
11 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...
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Customer Experience Expert
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full timeJob DescriptionThe Customer Experience Expert will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management.Main Responsibilities:Perform in-depth analysis of customer feedback data to identify trends and actionable insights that can enhance customer satisfaction.Collaborate with...
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Customer Experience Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia BaseTeam Recruitment Full timeEmdad Al Khebrat is looking to hire a Customer Experience SpecialistEmployment Type: Full TimeLocation: On-siteJob Description:The Customer Experience Specialist will play a pivotal role in driving customer satisfaction and loyalty through insightful data analysis and proactive relationship management. This mid-career position requires a highly competent...
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Customer Experience Manager
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Tree ? Full timeWe are seeking a dynamic CX Manager to lead our customer experience strategy and optimize every touchpoint of our customer journey. The ideal candidate should possess the following skills and experiences:Responsibilities:Develop and implement the company's customer experience strategyAdvocate for CX initiatives and demonstrate their value to the...
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Customer Experience Lead
10 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob SummaryWe are seeking an experienced Customer Experience Lead to join our team at Saudi Petroleum Services Polytechnic. In this role, you will be responsible for designing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer experience...
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Customer Experience Innovator
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Red Bull MOBILE Saudi offered by FNT Full timeAs a Customer Experience Innovator at Red Bull MOBILE, you will be responsible for designing and implementing customer journeys and experiences across all customer touchpoints. You will also analyze customer and market needs to identify trends and opportunities, utilizing digital-first customer journeys and smart pricing strategies.Key ResponsibilitiesDesign...
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Guest Experience Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full timeAbout This RoleAs a Front Office Supervisor at Pause Experience Company, you will be responsible for leading the front office activities and overseeing the daily operations of the front desk team. You will work closely with the Customer Experience team to develop and enhance the guest journey, ensuring that all guests have a positive experience.Main...
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Customer Experience Representative
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asteri Beauty (B Corp™) Full timeCustomer Experience Representative Job DescriptionWe are seeking a talented and customer-focused individual to fill the position of Customer Experience Representative at Asteri Beauty (B Corp). In this role, you will be responsible for delivering outstanding customer service, meeting and exceeding sales targets, and contributing to a positive and inclusive...
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Customer Experience Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Revie Full timeRevie is redefining the renovation process by offering a seamless, end-to-end solution for residential, office, and commercial spaces.About UsWe strive to deliver exceptional customer experiences while driving sales growth.This role combines proactive customer engagement, strategic sales execution, and a dedication to improving the customer journey.Key...
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Customer Experience Representative
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full timeCompany OverviewAt Jobs for Humanity, we prioritize building an inclusive and just employment ecosystem by partnering with organizations like BLS International. Our goal is to provide equal opportunities to individuals from diverse backgrounds.Job SummaryWe are seeking a dedicated Service Delivery Expert to join our team. As the front line of service, you...