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Service Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Therigrecruitment Full time
Job Description

The Service Operations Manager will be responsible for managing service, warranty, and spare parts business in Riyadh, KSA. This is a field-based position supporting the entire KSA region and requires frequent travel.

  • Provide guidance to distributors and ProPartners on proper operation, user maintenance, application, and parts identification of Rheem products.
  • Offer technical support to customers, including troubleshooting, installation recommendations, repair guidance, and participation in the Factory Start-up program for large installations.
  • Track emerging product failure trends and notify management when necessary.
  • Develop sales plans for the aftermarket business to achieve sales and margin objectives.
  • Oversee activities related to monitoring distributor warranty expenses and failure rates, ensuring compliance with policies and procedures.