Service Operations Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rheem Middle East Full time
Job Description

The role of an Assistant Service Manager at Rheem Middle East is to oversee the service operations, warranty, and spare parts business. This involves managing distributors and ProPartners, providing technical guidance to customers, and developing sales plans for the aftermarket business.

The ideal candidate should have a Bachelor's degree in mechanical engineering and 7+ years of experience in managing service operations, troubleshooting, and repairing HVACR and water heating systems. Strong communication skills and the ability to work independently and collaboratively are also essential.

Responsibilities:
  • Provide guidance to distributors and ProPartners on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
  • Provide detailed technical guidance to air-conditioning and water heater customers, including, but not limited to, troubleshooting, installation recommendations, repair guidance, and participation in the Factory Start-up program for large installations of company products.
  • Track emerging product failure trends based on feedback from external customers and notify management when appropriate.
  • Develop and implement sales plans for the aftermarket business to ensure the achievement of sales and margin objectives.
  • Oversee activities related to monitoring distributor warranty expenses and failure rates, ensuring compliance with policies and procedures, and implementing corrective actions where necessary.
  • Participate in additional projects to support ongoing business needs.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full time

    Role OverviewAs a Customer Service Operations Manager at Lalamove, you will be responsible for providing exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centres in KSA.This is a key role that requires a proactive approach to ensuring operational excellence and excellent customer service. You will work...


  • Riyadh, Ar Riyāḑ, Saudi Arabia L'ETO Group Full time

    This is a full-time on-site role for a Restaurant Manager at L'ETO Group's upscale casual dining restaurant, perfect for friends and family. The Food Service Operations Manager will be responsible for ensuring customer satisfaction, providing excellent customer service, hiring and managing staff, overseeing food and beverage operations, and maintaining a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full time

    About the CompanyRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.About the RoleAre you a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia United Motors Company Full time

    Operations Manager Job DescriptionThe Sales and Service Operations Manager will be responsible for overseeing the work of our parts sales staff, ensuring that customers receive prompt and efficient service.Main Responsibilities:Staff Supervision: Supervise and develop the skills of your team members, providing guidance and support as needed.Customer Service:...


  • Riyadh, Ar Riyāḑ, Saudi Arabia هيئة التأمين | Insurance Authority Full time

    Job Description:The Service Operations Specialist is responsible for supporting the daily operations and initiatives within the division. This involves assisting in the management of administrative services, facilities, and support to IA departments.Key Responsibilities and Activities:Operations ManagementImplement policies, regulations, procedures, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full time

    VisionX: Delivering Exceptional IT ServicesAt VisionX, we understand the importance of delivering exceptional IT services that meet or exceed customer expectations. As a Service Level Manager, you will play a critical role in ensuring this happens.About Us:We are a global network of industry experts and mentors who help shape your growth and future. Our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Qiddiya Investment Company Full time

    The role of Senior Director - Asset Management Technical Service is a pivotal one within the Qiddiya Investment Company. This position serves as the central point of advice, strategy, policy, and integration for all asset operators with the Estate.As an anchor for operational readiness, the Executive Director Technical Services is responsible for ensuring...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    ResponsibilitiesThe Duty Manager is responsible for the following key areas:Operational Oversight: Act as the Manager on Duty and ensure all hotel operations run smoothly, monitoring activities to ensure compliance with hotel policies and standards.Guest Service Delivery: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring...

  • IT Service Manager

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

    We are seeking a proactive and detail-oriented IT Services Supervisor for Rawaj HCM Jobs, a leading company in the food and beverage manufacturing sector.The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational...


  • Riyadh, Ar Riyāḑ, Saudi Arabia KONE Full time

    As a seasoned Maintenance Technician, you will play a vital role in maintaining the integrity of our equipment and ensuring seamless service delivery to our valued customers.About the Job:You will be accountable for ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Railway Company Full time

    Job ResponsibilitiesThe Infrastructure as a Service Manager will be responsible for managing the operation of all services running in a cloud environment. This includes liaising with key stakeholders to assess infrastructure requirements, designing and managing cloud environments, and ensuring smooth execution of business operations.The ideal candidate will...

  • Operations Manager

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia MAS CASE Law Firm LLP Full time

    The Professional Services Office Manager at MAS CASE Law Firm LLP is responsible for overseeing daily office operations, ensuring the efficient delivery of legal and consulting services while maintaining professional standards.Key Responsibilities:Operational Management:Oversee daily office operations and ensure smooth workflow.Develop and implement...

  • Operations Manager

    2 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Department: Customer Support OpsLocation: KSACompensation: ر.س15,000 - ر.س20,000 / monthDescription:We are looking for a high-impact Operations Manager to drive excellence in our customer service operations in KSA. This role is critical to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.As...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kinetic Business Solutions Full time

    We are seeking an experienced Service Sales Manager to join our team at Kinetic Business Solutions.About the Position:The ideal candidate will have a strong background in sales and service, with excellent leadership skills.Duties will include developing and implementing effective service business strategies, leading a team, and conducting training sessions...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full time

    About Riyadh AirAbout the RoleA seasoned IT service management professional is required to lead the collaboration between RX IT teams, business units, vendors, and partners to ensure seamless service delivery.Key responsibilities include overseeing critical applications and services, proactively addressing potential disruptions to maintain operational...

  • Operational Manager

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    We are looking for a dedicated Service Coordinator to join our In Park Services team at Six Flags Qiddiya City. As a key member of our team, you will be responsible for overseeing daily operations, supervising staff, and ensuring high standards of guest service.Main DutiesImplement and enforce operational procedures to maintain efficiency and productivity...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Standard Chartered Life and Careers Full time

    Job SummaryWe are looking for a highly skilled Senior Manager to lead our cash management services team in Saudi Arabia.Develop and implement strategies to optimize client experience and improve service delivery.Collaborate with cross-functional teams to drive business growth and improve operational efficiency.About the RoleThis role requires a strong...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About UsWe're CARE, a pioneering hospitality brand that's redefining the future of living. Our mission is to create innovative, tech-driven spaces that people want to live in, whether for a few days or a few months.About the Role:As an Operations Specialist at CARE, you'll be responsible for ensuring the smooth operation of our properties. This includes...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Job DescriptionAt Arab National Bank, we are seeking a seasoned MEP Operations Manager to spearhead our technical services across HVAC, Electrical, and Plumbing disciplines.Key Responsibilities:Technical LeadershipOversee all MEP operations, including preventive maintenance programs, emergency repairs, and system upgradesDevelop and implement standard...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

    Senior Service Operations SpecialistWe're a fast-growing & dynamic company, offering endless opportunities for personal and professional growth. This role is responsible for leading quality assurance efforts and enhancing service standards for our Saudi Contact Center.The ideal candidate will drive service excellence, continuous improvement, coaching &...