Service Operations Manager
3 days ago
The role of an Assistant Service Manager at Rheem Middle East is to oversee the service operations, warranty, and spare parts business. This involves managing distributors and ProPartners, providing technical guidance to customers, and developing sales plans for the aftermarket business.
The ideal candidate should have a Bachelor's degree in mechanical engineering and 7+ years of experience in managing service operations, troubleshooting, and repairing HVACR and water heating systems. Strong communication skills and the ability to work independently and collaboratively are also essential.
Responsibilities:
- Provide guidance to distributors and ProPartners on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
- Provide detailed technical guidance to air-conditioning and water heater customers, including, but not limited to, troubleshooting, installation recommendations, repair guidance, and participation in the Factory Start-up program for large installations of company products.
- Track emerging product failure trends based on feedback from external customers and notify management when appropriate.
- Develop and implement sales plans for the aftermarket business to ensure the achievement of sales and margin objectives.
- Oversee activities related to monitoring distributor warranty expenses and failure rates, ensuring compliance with policies and procedures, and implementing corrective actions where necessary.
- Participate in additional projects to support ongoing business needs.
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