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Customer Experience Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

Role Summary

The Last Mile Manager is responsible for driving customer obsession and quality improvement initiatives in our operations. This role requires a leader who can build a high-performing team, develop effective processes, and drive business results.

About the Role

This position oversees the planning, organization, and oversight of Last Mile operations, focusing on customer satisfaction and seller experience. The successful candidate will have a proven track record of driving quality improvement initiatives, managing cross-functional teams, and making data-driven decisions.

Responsibilities

  • Lead the development and implementation of quality improvement initiatives to drive customer satisfaction and seller experience.

  • Manage daily operational management and continuous process improvements to drive efficiency and productivity.

  • Build a high-performing team by mentoring and developing team members and ensuring they have the skills and knowledge needed to succeed.

  • Collaborate with cross-functional teams to drive business results and make informed decisions based on data-driven insights.