Account Relationship Manager
5 days ago
We are seeking a highly skilled Account Relationship Manager to join our team at Zakat, Tax and Customs Authority.
- Develop and maintain strong relationships with AEOs & listed organizations to ensure their needs are met and exceeded.
- Stay up-to-date with changes in WCO, zakat, and tax rules, regulations, policies, and procedures to provide accurate information to clients.
- Collaborate with internal teams to develop account management strategies and methodologies to build and maintain relationships with clients.
- Review and enhance account management standards, SLAs, forms, processes, and procedures to ensure client-centric approach.
- Evaluate new applications and documents from customers requesting to join ZATCA's AEO list, collect necessary information, and recommend approval or rejection decisions.
- Perform relationship management activities, apply excellence in customer servicing, and represent ZATCA to maintain and expand positive relations with clients.
- Schedule regular meetings and visits with clients to gain industry expertise and acquire additional information to support field audits and improve data in risk-engine.
- Process AEOs & listed organizations' applications by reviewing documents, identifying additional needed information, providing advice on clarification areas, and coordinating with internal functions for prompt processing.
- Handle technical inquiries and mediate between clients and internal functions to facilitate service delivery and safeguard satisfaction.
- Maintain compliance levels with applicable policies and procedures, recommend action plans for detected breaches, and ensure high level of compliance is maintained.
- Provide valuable information and content on zakat/tax/customs tariffs and rates to safeguard clear understanding of dues and excises.
- Support in resolving complaints and concerns, provide precise technical responses to clients, and coordinate with internal stakeholders.
- Follow up with clients' declarations, collections, refunds, penalties, evaluations, etc., to inform and update clients accurately.
- Maintain coordination with security and risk functions to share valuable information on clients' accounts.
- Maintain and update AEOs' related database, preserve information, and ensure adherence to policies and procedures.
- Develop consolidated reports for each client summarizing filing progress, queries, issue resolutions, interactions, and visits.
- Analyze clients' risk surveys, financials, and returns filed against benchmarks to determine compliance levels and escalate high-risk findings to the related department for further investigation.
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