Account Relationship Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia UBRAND | يوبراند Full time

Company Overview

UBRAND is a leading advertising services company dedicated to providing exceptional client experiences. Our team of professionals works closely with clients to understand their needs and deliver tailored solutions.

Job Description

The Account Relationship Manager will serve as the main point of contact between UBRAND and its clients, nurturing and growing relationships to ensure satisfaction and loyalty. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

  • Responsibilities:

    • Build and maintain strong, long-lasting relationships with clients.
    • Act as the main point of contact for client inquiries, concerns, and requests.
    • Understand clients' business objectives and challenges to provide tailored solutions.
  • Account Planning and Strategy:

    • Develop account plans and strategies to achieve client goals and maximize revenue.
    • Identify opportunities for upselling and cross-selling additional products or services.
    • Collaborate with clients to set realistic and achievable objectives.
  • Communication and Coordination:

    • Effectively communicate client needs and expectations to internal teams.
    • Collaborate with sales, marketing, and product development teams to deliver on client commitments.
    • Provide regular updates and reports to clients on project status and performance.
  • Problem Resolution:

    • Proactively address and resolve client issues or concerns.
    • Work with internal teams to find solutions to client challenges.
    • Ensure timely and effective communication of resolutions to clients.
  • Contract and Renewal Management:

    • Manage contract negotiations and renewals.
    • Ensure that contractual commitments are met and exceeded.
    • Work with the finance team to ensure timely and accurate invoicing.
  • Market and Industry Knowledge:

    • Stay informed about industry trends, market changes, and competitive products/services.
    • Share relevant insights and information with clients to position the company as a trusted partner.

Required Skills and Qualifications:

  • Bachelor's degree in business, marketing, or a related field.
  • Proven experience in account management, preferably in a similar industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Results-driven with a focus on customer satisfaction.
  • Familiarity with CRM software and project management tools.

Benefits:

At UBRAND, we offer an exciting work environment that empowers employees to grow and develop their skills. We prioritize fast-paced and challenging projects, allowing our team members to stay engaged and motivated. Additionally, we provide international training opportunities, top-notch talent teams, and a creative work environment to help everyone reach their potential.

Others:

  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment.


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