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Sales Strategy Director

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Silah Tamkeen Full time

At Silah Tamkeen, we are seeking a highly skilled Sales Strategy Director to drive revenue growth and expand our market share.

Key Responsibilities:
  • Develop and execute effective sales strategies to boost revenue and increase market presence
  • Set realistic sales targets and monitor performance against key performance indicators (KPIs)
  • Identify new business opportunities and stay up-to-date on industry trends
  • Closely examine selling skills gaps and implement targeted training programs to optimize results
  • Oversee all communication channels of the call center
  • Coach call center staff through complex customer service issues
  • Analyze call center data and compile reports for senior management
  • Evaluate staff effectiveness and performance on an annual or as-needed basis
  • Lead team meetings and present to executives
  • Develop quarterly and annual call center goals and action plans
  • Create work schedules to ensure adequate coverage
  • Establish personnel and supply budgets for approval
  • Proactively manage interactions with customers and telesales teams to follow up on upcoming treatments and schedule future appointments
  • Promote existing and new services, aligning offers with customer needs

Qualifications include:

  • Bachelor's degree in Business Administration or Public Administration
  • Professional certification required: Customer Experience "CX"