Customer Service Regional Director

3 days ago


AlQassim Province, Saudi Arabia ITH Icoserve Full time
Job Description

We are seeking a seasoned professional to lead our customer service efforts in the region. As Regional Customer Service Manager, you will be responsible for maintaining high levels of customer satisfaction while driving profitability.

Your key responsibilities will include:

  • Managing the customer service team to ensure seamless delivery of services.
  • Developing and implementing strategies to enhance customer experience.
  • Collaborating with cross-functional teams to identify business opportunities.
  • Maintaining relationships with customers to ensure long-term partnerships.

About Us

We are a global leader in medical technology, committed to pioneering breakthroughs in healthcare. Our team of over 71,000 dedicated professionals works together to create better outcomes and experiences for patients worldwide.

Requirements

  • Bachelor's degree in engineering, business administration, or a related field (Master's preferred).
  • Minimum 5 years of experience in customer service management, preferably in the healthcare or medical devices sector.
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities.


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