Customer Success and Support Lead

3 days ago


AlQassim Province, Saudi Arabia ITH Icoserve Full time
Role Responsibilities

We are seeking a highly skilled professional to join our customer service team as Regional Customer Service Manager. In this role, you will be responsible for delivering exceptional customer experiences while driving business growth.

Your key responsibilities will include:

  • Leading a team of customer service representatives to achieve high levels of customer satisfaction.
  • Developing and implementing strategies to improve customer engagement.
  • Collaborating with internal stakeholders to identify business opportunities.
  • Maintaining strong relationships with customers to ensure loyalty.

About Our Company Culture

We value diversity, inclusion, and innovation at our organization. Our team is passionate about making a difference in people's lives, and we invite you to join us on this journey.

Requirements

  • Bachelor's degree in engineering, business administration, or a related field (Master's preferred).
  • Minimum 5 years of experience in customer service management, preferably in the healthcare or medical devices sector.
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities.


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