Front Desk Manager

5 days ago


Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time
Company Overview

Raffles Hotels & Resorts is a renowned hospitality brand that embodies luxury and excellence. With its presence in prime locations worldwide, the company offers unparalleled services to discerning guests. Our commitment to providing exceptional experiences has earned us a reputation as one of the leading hotel chains.

Job Description

We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in Jeddah, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.

  1. Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals.
  2. Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy.
  3. Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance.
  4. Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures.
  5. Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives.
  6. Handle complex reservation inquiries and resolve escalated customer issues.
  7. Generate and analyze reports on reservations performance, providing insights to management.
  8. Stay updated on industry trends and competitor activities to maintain a competitive edge.

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