Front Office Associate

4 days ago


Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

Job Description:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Raffles. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating memorable experiences.

Responsibilities:
  • Provide warm and efficient check-in and check-out services.
  • Address guest inquiries, requests, and complaints with professionalism and empathy.
  • Process payments and handle billing accurately.
  • Upsell hotel services and amenities to enhance guest satisfaction.
  • Stay up-to-date on hotel facilities, local attractions, and services.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Manage reservations, room assignments, and special requests.
  • Maintain a clean and organized front desk area.
  • Assist with administrative tasks as needed.


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