Customer Onboarding and Support Professional
3 days ago
About Us:
Talent 360 ME is a rapidly growing Fin-Tech company that simplifies expense management for businesses. As a licensed EMI, we provide innovative tools for finance management.
The Job Description:
This role supports customer onboarding, adoption, and satisfaction. The Customer Success Specialist serves as the first point of contact, providing basic support, gathering feedback, and assisting with account management tasks.
Responsibilities:
- Customer Onboarding: Assist with account setup, initial training, and basic support.
- Customer Inquiry Response: Respond to customer inquiries via email, phone, and chat.
- Product Navigation: Help customers navigate the product and troubleshoot common issues.
- Feedback Collection: Gather and document customer feedback, feature requests, and pain points.
- Support Documentation: Assist in creating and maintaining customer support documentation and FAQs.
- Critical Issue Flagging: Identify and escalate critical customer issues to Customer Success Managers.
- Training and Development: Participate in customer training sessions and webinars.
- CRM Data Accuracy: Ensure up-to-date customer information in the CRM system.
Requirements:
- Bachelor's degree in Business, Communications, or related field.
- Minimum 3 years of experience in customer-facing roles or similar positions.
- Excellent communication and interpersonal skills.
- Knowledge of customer service principles and best practices.
- Experience with CRM systems and Microsoft Office suite.
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