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CX Journey Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full time

About the Opportunity:

Join our team as a CX Journey Manager and take on the challenge of enhancing our customer experience. As a manager, you will be responsible for leading the development of comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.

Your key responsibilities will include:

  • Conducting thorough assessments of current customer experiences across all channels and touchpoints
  • Developing data-driven insights to identify pain points and opportunities for improvement
  • Collaborating with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey
  • Designing and implementing measurement frameworks and KPIs to track the effectiveness of CX initiatives

Our Team:

  • A diverse and experienced team of professionals
  • A collaborative and supportive work environment
  • Ongoing training and development opportunities