Customer Experience Architect

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
Expertise in Field Service Transformation

We are seeking a Senior Technical Consultant for Customer & Industry Workflows to join our team. In this role, you will be responsible for guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Telco Services Operations Management (TSOM) solutions.

Key Qualifications:

  • A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
  • Proven track record in designing and implementing TSOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.


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