Guest Experience Coordinator
3 days ago
The Sofitel Mumbai BKC is hiring a Reservations Supervisor to oversee room reservations and enhance customer experience. This role demands excellent communication skills, ability to work under pressure, and knowledge of hotel operations.
Main Responsibilities:- To handle any guest complaint in a professional manner
- To call the manager for advice in serious cases or if approval is required
- To properly use telephone etiquettes as per Sofitel standards
- To have a perfect knowledge of hotel products
Qualifications:
- Understanding Hotel Operations
- Saudi National required
- Previous Experience mandatory
- Effective Communication skills
- Supervising People
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