Guest Experience Coordinator

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

The Sofitel Mumbai BKC is hiring a Reservations Supervisor to oversee room reservations and enhance customer experience. This role demands excellent communication skills, ability to work under pressure, and knowledge of hotel operations.

Main Responsibilities:
  • To handle any guest complaint in a professional manner
  • To call the manager for advice in serious cases or if approval is required
  • To properly use telephone etiquettes as per Sofitel standards
  • To have a perfect knowledge of hotel products

Qualifications:

  • Understanding Hotel Operations
  • Saudi National required
  • Previous Experience mandatory
  • Effective Communication skills
  • Supervising People


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