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Technical Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cloud Consultancy Digitalization & Security Full time

Cloud Consultancy Digitalization & Security is a leading information technology and services company specializing in end-to-end info-tech and next-gen cybersecurity services and solutions for enterprises. We are seeking a talented and dedicated Technical Support Specialist to play a crucial role in providing technical support and troubleshooting for various applications used by our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for various applications used by clients
  • Diagnose and resolve application-related issues, both remotely and on-site
  • Collaborate with cross-functional teams to identify and implement solutions for recurring problems
  • Conduct user training and create user guides and documentation
  • Document support processes and procedures
  • Ensure timely response and resolution of customer issues, adhering to service-level agreements (SLAs)
  • Deliver excellent customer service and maintain high levels of customer satisfaction

Requirements:

  • Saudi Nationality is required
  • Bachelor's degree in computer science, information technology, or a related field is preferred
  • Proven experience in application support or a similar role
  • Strong knowledge of various applications and their functionalities
  • Experience with troubleshooting and resolving application-related issues
  • Excellent problem-solving and analytical thinking skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Customer-oriented mindset with a focus on delivering exceptional service
  • Attention to detail and strong organizational skills