IT Workflow Optimizer

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow, Inc. Full time

Solution Consulting Team Overview

We are a high-performing team of technical experts who work closely with our sales organization to deliver high-quality solutions to our customers. Our team is responsible for supporting product sales, leading discovery workshops, and providing feedback to product management on potential enhancements.

About the Role

We are seeking a talented Solution Consulting Team Member who will join our team and contribute to our mission of delivering innovative AI-enhanced technology solutions. As a member of our team, you will have the opportunity to work with a talented group of professionals, leverage your technical expertise to drive business results, and grow your career in a dynamic and inclusive work environment.

Responsibilities:

  • Support product sales as a technical consultant, providing guidance on solution delivery and positioning during sales cycles.
  • Lead discovery workshops to identify customer challenges and deliver product demonstrations that showcase our solution's capabilities.
  • Respond to product feature and technical questions from customers, channel partners, and ServiceNow colleagues, showcasing the value proposition of our offering.
  • Provide feedback to product management on potential enhancements that can address customer needs and provide additional value.
  • Collaborate with other Solution Consultants to share best practices and re-usable assets, enhancing the quality and efficiency of the team.
  • Stay up-to-date on competitive analysis and market differentiation, ensuring our solution remains competitive in the market.
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows, promoting our solution to a wider audience.


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