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Customer Support Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

About the Role:

We are seeking a skilled and customer-focused Customer Service Representative to join our team at Saudi Petroleum Services Polytechnic. This is an exciting opportunity for individuals who possess excellent communication skills, a passion for problem-solving, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner via phone, email, or chat platforms.
  2. Prepare and issue accurate price quotes, contracts, and other documentation as required.
  3. Maintain open lines of communication with clients and internal stakeholders to ensure seamless service delivery.
  4. Process customer orders, returns, and refunds efficiently and effectively.
  5. Cultivate strong relationships with customers by proactively addressing their concerns and providing tailored solutions.
  6. Foster a positive and supportive work environment that promotes collaboration and continuous improvement.

Requirements:

  1. Strong verbal and written communication skills with the ability to interact with diverse customer groups.
  2. Proven ability to multitask and prioritize tasks in a fast-paced environment.
  3. Excellent problem-solving skills and a proactive approach to resolving customer complaints.
  4. Proficiency in Microsoft Office applications and willingness to learn new systems and technologies.