Customer Retention Representative
6 days ago
We are a leading B2B Fin-Tech company in Saudi Arabia, transforming expense management for businesses with innovative tools.
The Customer Success Specialist Role:
This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks. The Customer Success Associate works closely with the Customer Success Managers to ensure a positive customer experience and drive product adoption.
Responsibilities:
- Customer Onboarding and Support:
- Account setup and initial training
- Email, phone, and chat support
- Documenting customer feedback and feature requests
- Maintaining accurate customer data in the CRM system
- Administrative tasks and reporting
- Resolving customer issues and improving the overall customer experience
Requirements:
- Bachelor's degree in Business or related field
- 3-5 years of experience in a customer-facing role
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office suite and CRM systems
- Ability to learn and adapt quickly in a fast-paced environment
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