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Store Business Development Expert

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time
About Us

We are a leading luxury retailer in the Middle East, committed to inclusion and diversity. Our goal is to inspire, exhilarate, and delight our customers with diverse career paths and enriching experiences.

Our Mission

We strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Key Responsibilities
  • Serve as a role model and embody the brand's values and philosophy in all interactions with customers and colleagues.
  • Develop and implement a comprehensive store action plan to drive sales growth and achieve key performance indicators.
  • Foster strong relationships with customers and leverage customer data to identify potential sales opportunities.
  • Remain up-to-date on industry trends, products, and competitors, sharing insights with relevant stakeholders.
  • Promote a hybrid approach to sales, leveraging both online and offline channels.
  • Lead and develop a high-performing team.
  • Cultivate a positive work environment built on trust, respect, and fairness, serving as a champion for employee voices and concerns.
  • Coach team members to enhance skills and foster a growth mindset, leveraging internal learning resources and monitoring individual development plans.
  • Implement performance improvement plans in a transparent and constructive manner.
Customer Experience
  • Instill an omnichannel mindset among team members, emphasizing the importance of multiple customer touchpoints and clienteling techniques, particularly for VIPs.
  • Attract new clients and transform them into loyal VIPs by delivering exceptional experiences and fostering ongoing relationships.
Operational Excellence
  • Guarantee adherence to all sales and operational policies and procedures within the store.
  • Ensure timely and efficient processing of e-commerce orders, avoiding pending fulfillment actions.
  • Utilize available technology tools to support customer experience, both in-store and externally (Clienteling app, OMS, Business Whatsapp, etc.), and ensure team members are proficient in their use.
  • Maintain compliance with brand VM guidelines for display organization and stock replenishment.
  • Elevate process efficiency and accuracy by adhering to regulatory requirements, collaborating with relevant teams to improve processes, and promptly addressing any concerns or issues.
  • Optimize floor coverage by analyzing historical traffic patterns and anticipating peak hours.