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Operations Coordinator

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia سويتر | Sweater Full time
About the Role

We are seeking a highly skilled and experienced Operations Coordinator to join our team at Sweater. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our mobile car wash services.

Key Responsibilities
  1. Logistical Support and Coordination
    • Coordinate logistical support for mobile car wash operations, including scheduling, routing, and resource allocation.
    • Ensure timely delivery of equipment, supplies, and materials to operational sites.
  2. Supply Chain Management
    • Collaborate with suppliers and vendors to coordinate supply chain operations and ensure timely delivery of materials and equipment.
    • Monitor inventory levels and reorder supplies as needed to meet operational demands.
  3. Team Collaboration and Alignment
    • Work closely with the logistics team, training team, operation team, and quality team to align tasks and ensure seamless operations.
    • Collaborate with cross-functional teams to address operational challenges and drive continuous improvement.
  4. Liaison between Service Provider Partners and Operations Team
    • Act as a liaison between the Service Provider Partners (SSPs) and the operation team to ensure alignment of goals and objectives.
    • Facilitate communication and collaboration between SSPs and the operation team to optimize service delivery.
  5. Fleet Activation and Management
    • Take ownership of the fleet activation process, including vehicle inspection, registration, and deployment.
    • Coordinate with vendors and service providers to ensure timely activation of the fleet.
  6. Partner Acquisition and Onboarding
    • Identify and approach potential Service Provider Partners (SSPs) to expand the network of mobile car wash service providers.
    • Arrange meetings with prospective SSPs to discuss partnership opportunities and onboard them to the platform.
  7. Problem-Solving and Operational Efficiency
    • Demonstrate strong problem-solving skills to address operational challenges and ensure smooth service delivery.
    • Proactively identify issues and implement solutions to optimize operational efficiency.
  8. Inventory Management and Stocking
    • Supervise orders and arrange stocking of raw materials and equipment to ensure they meet operational needs.
    • Monitor inventory levels and coordinate with suppliers to replenish stock as needed.
  9. Autonomy and Initiative
    • Ability to work with little supervision and track multiple processes simultaneously.
    • Demonstrate initiative and resourcefulness in managing day-to-day operations.
  10. Operational Process Development
    • Collaborate with cross-functional teams to co-develop daily operations and procedures to ensure consistency and efficiency.
    • Continuously evaluate and improve operational processes to drive performance and customer satisfaction.
  11. SSP Team Development and Support
    • Assist in hiring and onboarding of Service Provider Partners (SSPs), including documenting training and testing procedures.
    • Support the development of SSP teams and provide ongoing training and support as needed.
  12. Operational Compliance and Quality Assurance
    • Prepare and ensure operational guidelines are adhered to at all times to maintain service quality and consistency.
    • Conduct regular audits and inspections to ensure compliance with operational standards.
  13. Fleet Management and Tracking
    • Ensure fleet numbering and vehicle key tags are up to date at all times for accurate tracking and management.
Requirements

We are looking for a highly skilled and experienced professional with:

  • Bachelor's degree in business administration, logistics, operations management, or related field.
  • Proven experience in operations management, logistics coordination, or supply chain management.
  • Strong organizational and problem-solving skills.
  • Ability to work independently with little supervision and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Experience in team management and collaboration.
  • Knowledge of fleet management systems and logistics software is a plus.
  • Fluent in Arabic and English.