Night Hospitality Coordinator
5 days ago
Job Description
">The Night Manager plays a pivotal role in ensuring the smooth operation of guest services during the overnight shift, maintaining and cleaning the hotel through routine inspections and surprise checks. This requires providing guidance and feedback to management for areas of improvement or concerns.
Key Responsibilities:
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- Supervise the overnight shift team in hotel operations, promoting a cohesive work environment
- Meet and greet late arrivals and early departures to ensure overall guest satisfaction
- Handle any guest/staff incidents during the night shift and report to management with detailed incident reports
- Execute the overnight task list for all hotel systems, adhering to set guidelines and standards
- Maintain a good working knowledge of general hotel operations and systems, as well as current Shangri-La and hotel operating policies and procedures
- Demonstrate practical application of fire, life, and safety procedures
- Have an understanding of OPMS and Front Office systems and procedures
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Global Hospitality Reservations Expert
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Hospitality Uniform Coordinator
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