Guest Service Ambassador

7 days ago


Khobar, Eastern Province, Saudi Arabia IHG Hotels & Resorts Full time
About the Role

We are seeking a highly skilled Guest Service Agent to join our team at IHG Hotels & Resorts. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Deliver Exceptional Guest Service: Provide a seamless and personalized experience for our guests, anticipating their needs and exceeding their expectations.
  • Manage Guest Transactions: Process payments, handle guest inquiries, and resolve any issues that may arise during their stay.
  • Provide Local Insights: Offer recommendations and insights to help our guests make the most of their stay, from local attractions to dining and entertainment options.
  • Collaborate with Colleagues: Work closely with other departments to ensure a smooth and efficient guest experience, from check-in to check-out.
  • Stay Up-to-Date with Hotel Operations: Maintain knowledge of hotel policies, procedures, and services to provide accurate information to our guests.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to think critically and resolve issues in a timely and professional manner.
  • Language Skills: Fluency in English and the local language is required.
  • Technical Skills: Basic computer skills and ability to learn hotel software systems.
What We Offer

We offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and development. Our team is dedicated to providing exceptional service to our guests, and we are looking for like-minded individuals to join us.



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