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Assistant Vice President, Client Services Leader

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia State Street Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Assistant Vice President, Client Services Leader. This is a key role within our Client Service Operations function, responsible for providing deputy management and ensuring the delivery of high-quality client service.

Key Responsibilities
  • Provide deputy management of Client Service Operations function, ensuring the delivery of high-quality client service and meeting business objectives.
  • Act as a single point of contact for clients, liaising with internal departments to resolve client queries and issues.
  • Engage with clients to collectively manage open issues and ensure timely resolution.
  • Have knowledge of all KYC/AML obligations and participate in periodic reviews and onboarding documentation collection.
  • Investigate and resolve aging enquiries, considering associated risk levels.
  • Liaise with internal departments and external entities to ensure timely and accurate resolution of queries.
  • Oversee delivery of monthly KPI reporting and scorecard.
  • Facilitate the opening and closing of funds and market accounts on behalf of clients.
  • Develop and maintain SME-level knowledge of business processes and flows.
Requirements
  • Bachelor's degree in Finance, Business, or Accounting.
  • Proven track record in client service and operations, with over 7+ years of client-facing experience.
  • Demonstrated managerial, leadership, and decision-making abilities.
  • In-depth knowledge of financial securities markets, language, and products, as well as legal and regulatory requirements.
  • Strong experience in Banking and Financial Services environment.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We make all efforts to create a great work environment, with competitive and comprehensive benefits packages, flexible work programs, and a wealth of development programs and educational support. We value diversity, inclusion, and social responsibility, and we are committed to creating an inclusive environment where everyone can thrive and reach their full potential. We are an equal opportunity and affirmative action employer.