Program Manager, Customer Experience

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

**Who You'll Work With** The Customer Program Manager is instrumental in leading exceptional experiences for our customers as they are the liaison with Sales, our Delivery functions, and our service provider customers, building trusted relationships and demonstrating value. Customer satisfaction is our key driver. Take ownership of the customer service...

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...

JOB PURPOSE The job holder is responsible for developing customer experience strategies and plans, monitoring, and evaluating operations, assessing periodical reports, and reporting back to relevant stakeholders to ensure customer satisfaction in line with set standards and ZATCA's overall strategic objectives. JOB DESCR Roles And Responsibilities Key...

We are looking for an enthusiastic and dedicated customer experience Supervisor to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customers’ experience across all channels. About the company: we are a company overseeing, owning, and managing a group...

JOB PURPOSE Customer Experience SupervisorJobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives.Jobholders oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and...

Qawafel is a B2B marketplace that connects suppliers with buyers in the confectionery space. We're focused on making it easy for suppliers to sell their products through our platform and to manage their sales orders, access trade financing, and scale their deliveries across Saudi Arabia. We're looking for a Customer Experience Intern to join our team and...

Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives. **Key...

Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives. Key...

On behalf of our client, we are looking for a **Customer & Creator Experience Specialist** *** **Job Summary** The Customer & Creator Experience Specialist will be responsible for ensuring that the company's clients and content creators have a positive experience throughout the ad creation and execution process. The specialist will handle feedback and...

Job Description• Cooperate with various company stakeholders (Product & Customer Support in particular, but also UX, Product Management, Brand, Global Communication etc.) and the CX Manager in order to build a voice of customer platform.• Work with all available customer feedback data, identify the top burning customers issues, suggest improvements,...

**About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **What you’ll be working on** - Communicating with customers over live chat and phone calls to answer their questions...

About the roleAs a Customer Experience Specialist, you are responsible for driving world class customer experience, answering our customers calls/emails/chat in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions,...

**We are Hiring "Customer and Creator Experience Specialists ( Account Manager)" for a Shopping And Sntertainment Company.**: **Background**: **.**Role**: Entertainment Providers. **Location work in Riyadh.** **Responsibilities and Duties**: **The position involves**: - Supervises the development of advertising concepts and the implementation of marketing...

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values.Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain points and areas for improvement.

Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.  Roles & Responsibilities: Manage...

**Rainmaking Innovation**, founded in 2007, consists of a global team of 400+ entrepreneurs, strategists, product experts, developers, designers, and investors. We discern the massive enterprising potential at the crossover between the corporate and start-up worlds. At Rainmaking Innovation, we drive our entrepreneurial experience and global network to...

Interact with Breadfast customers over system, phone and email messagesDetermine customer needs and provide appropriate solutionsEmpathize with and prioritize customer needsRespond to customer inquiries on Breadfast social media channelsReview customers’ feedback and order reviews on daily basis and resolve any issues in a timely manner.Periodically...

AlBorg Diagnostics is seeking a talented Customer Relationship Management (CRM) Manager to join our team. As a leading provider of diagnostic health services in Saudi Arabia, we are dedicated to providing the highest level of customer satisfaction and building strong relationships with our clients.The CRM Manager will play a key role in managing and...

MRG are working with a global leader in independent inspection services to help recruit a Program Manager based in Riyadh, Saudi Arabia. Full details are below: **Language**: Arabic and English (fluency required) **Experience**: Minimum 7 years in Program Management **Responsibilities**: - Oversee multiple projects in the management systems consulting...