Channel Relationship Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Afaq - Warehouse Branch Full time
> 5+ yrs of experience in operation, project management or supply chain with a knowledge & understanding of logistics operations.

  • Experience managing a team while managing performance and growth.
  • Business & channel development experience is essential


We are making significant investments for the long term - building our Fulfillment and Transportation infrastructure as well as the leadership team.

The Channel Relationship Manager role will help on executing, maintaining and improving the overall program strategy and execution with excellency in KSA.

We seek a highly skilled and motivated leader to act as a custodian of the fleet and delivery service partners processes and manage the delivery network to ensure above bar customer experience.

Key job responsibilities

  • Maintain channel Quality with timely intervention to improve performance of low performing nodes and partners. Raise the bar on Safety, DA's experience and customer experience.
  • Partnering with cross functional team to drive process excellency. i.e learning and development, loss prevention, program managers customer service, etc.
  • Builds capability of service partners to manage peak variations.
  • Ability to travel up to 25% within KSA and 5% to UAE. Field visit, coach & connect with CTL team on improving performance & relationship management.
  • Set goals for continuous process improvement.
  • Act as the custodian of the processes & SOPs for the delivery program, Hub DP, Fleet and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainability
> MBA/Masters Degree in relevant area.

  • Relevant experience in Operations, Supply Chain, Transportation Logistics, Distribution or Program Management
  • Ability to Deep Dive and develop innovative ideas for process challenges.
  • Experience using and communicating performance metrics
  • Proven ability to influence others without having positional authority
  • Strong verbal and written communication skills are a must.

> Strong Bias for great customer service: Be able to effectively think from a customer's perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders

> Analytical Skills:

Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.



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