Customer Success Manager
2 months ago
Our prestigious client based in Riyadh is pioneering a global retail tech renaissance. As they elevate the customer experience they are seeking a Customer Success Manager dedicated to ensuring that their clients derive maximum value from their solutions.
Duties and Responsibilities:
- Develop and maintain strong relationships with clients understanding their needs and ensuring they achieve their business goals using the companys platform.
- Address client concerns and ensure the resolution of issues in a timely manner aiming for customer satisfaction.
- Monitor and analyze customers usage of the product to provide insights and recommendations.
- Collaborate with the sales team to ensure account renewals and upsells.
- Conduct regular checkins and business reviews with clients.
- Provide feedback to the product and marketing teams informing them about customer needs challenges and opportunities.
Qualifications:
- Bachelors degree in Business or a related field.
- 7 years of experience in customerfacing roles preferably in the tech or retail sectors.
- Exceptional interpersonal skills with the ability to build strong client relationships.
- Strong analytical skills with the ability to identify customer needs and challenges.
Remote Work :
No
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