Customer Success Manager

18 hours ago

Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.

Key Responsibilities
  • Successfully complete a 10-month learn-apply program that enhances your support into the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field.
Requirements
  • 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.
  • Experience advising or driving complex global transformations.
  • Strong communication skills including fluency in English and Arabic.
  • Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy, and 'can-get-it-done' mentality.
  • Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
  • Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and will provide you with the skills and knowledge needed to succeed in this role.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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