Customer Success Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Augnito. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.
Key Responsibilities:
- Account Ownership and Customer Advocacy: Take ownership of customer accounts and serve as their advocate throughout the entire lifecycle, from onboarding to ongoing support. Understand and capture customer requirements, objectives, and pain points. Define key success criteria for onboarding, adoption, and guide the customer lead to ensure successful adoption that meets customer expectations. Manage customer expectations and ensure compliance with the CSM playbook. Provide both customer support and technical support as needed.
- Customer Happiness and NPS Score: Strive to achieve high NPS scores and ensure customer happiness for the accounts managed. Address both technical and non-technical issues promptly to maintain customer satisfaction.
- Product Adoption: Monitor, report, and present product usage patterns with stakeholders and plan product overview webinars, workshops, and trainings to ensure adequate usage. Ensure customers' knowledge on products/modules and own corrective actions for any dip in adoption/usage. Provide technical assistance and troubleshooting during product adoption phases.
- Managing Post-go-live Experience: Keep track of support tickets and issues reported throughout the customer journey. Plan corrective actions and conduct regular touchpoints as per the playbook to address pain points timely. Provide technical support and guidance to resolve post-go-live technical issues effectively.
- Value Articulation and Presentation: Identify and quantify value parameters, track outcomes regularly, and present value articulation to customers. Contribute to building case studies showcasing the value delivered. Provide technical insights and data analysis to demonstrate the product's impact on customers' business objectives.
- Knowledge Sharing: Conduct workshops/sessions to share learnings from engagements and develop best practices. Provide technical training sessions to enhance customers' understanding and utilization of the product features.
- Reference Ability and Testimonials: Ensure that customers handled by the CSM are referenceable. Provide testimonials and favorable quotes and encourage favorable reviews on platforms and app rating forums. Showcase technical expertise and customer success stories to build credibility and trust.
- Control Customer Churn: Identify and flag risks early, track early indicators of customer unhappiness, and plan remedial actions to reverse sentiment. Leverage internal teams as needed for remedial actions. Address technical challenges proactively to prevent customer churn.
- Account Growth: Identify upsell and cross-sell opportunities, log them in the CS tool, and work with the Sales team to ensure follow-up and action. Identify opportunities to cross-sell into other entities within the customer organization and drive success both ways. Provide technical insights and recommendations to support upselling and cross-selling efforts.
- Building Multi-level Relationships: Clearly identify the pecking order on the customer side and establish connections with engagement owners/buyers. Facilitate touchpoints between senior management on both sides to strengthen relationships. Provide technical guidance and support to stakeholders at all levels.
Requirements:
- Bachelor's or Master's in any field.
- Proven experience of at least 4 years in health-tech, medical transcription business, customer success, account management, or related roles.
- Excellent communication, negotiation, and interpersonal skills along with project management skills.
- Strong understanding of APIs, Integrations, SDKs.
- Ability to work collaboratively across teams and manage multiple stakeholders.
- Familiarity with customer success tools and CS playbooks.
-
Customer Success Manager
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Foreground Consultancy Full timeJob Title: Customer Success ManagerAbout the Role:At Foreground Consultancy, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our clients derive maximum value from our solutions.Key Responsibilities:Develop and Maintain Strong Client Relationships: Build and...
-
Customer Success Strategist
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at BMC Software. As a key member of our customer-facing team, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, and risk identification and mitigation.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeSAP Customer Success Manager - Global Transformation ExpertAt SAP SE, we're committed to helping our employees enable innovation by building breakthroughs together. Our company culture is focused on fostering a highly collaborative, caring team environment with a strong emphasis on learning and development, recognition for individual contributions, and a...
-
Customer Success Advocate
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia QUANT Full timeJob Role:Quant, a pioneering Saudi enterprise, is at the forefront of digital transformation, leveraging the vast data resources of the fourth industrial revolution. We are committed to delivering exceptional Data Science and AI SaaS products and solutions, with a particular focus on the real estate sector through Suhail and the retail sector through...
-
Customer Success Strategist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Strategist to join our team at CNTXT. As a key member of our customer-facing team, you will be responsible for driving client success with Google Cloud solutions.Key ResponsibilitiesDevelop and Execute Success Plans: Partner with assigned customers to understand their unique...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ali Zaid Al Quraishi & Brothers Co. Ltd. Full timeJob DescriptionAs a Key Account Manager at Ali Zaid Al Quraishi & Brothers Co. Ltd., you will be responsible for managing external key accounts and overseeing support with cross-functional teams (Sales, Operations, and Customer Service). The primary goal of this role is to maintain long-term client relationships and identify opportunities for growth and...
-
Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia UNIFONIC Full timeAbout the RoleWe are seeking a highly skilled Technical Customer Success Manager to join our team at Unifonic. As a key member of our Customer Success team, you will be responsible for building and maintaining relationships with our clients, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with...
-
Customer Success Strategist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Leantech. As a key member of our organization, you will play a crucial role in guiding our customers through their digital journey with us.Key Responsibilities:Develop and execute customer success strategies to drive adoption and utilization of our products.Build...
-
Customer Success Representative
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Aramex Full timeJob SummaryAramex is seeking a highly skilled Customer Success Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless transactions.Key ResponsibilitiesCustomer ServiceProvide timely and accurate status updates to customers...
-
Customer Success Professional
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia InvestSky Full time{"h1": "Customer Success Specialist", "p": "At InvestSky, we're building the next big thing in FinTech, and we're looking for someone passionate about making a true impact in the region. As a Customer Success Specialist, you'll be the face of our company, providing extraordinary service aligned with our culture and objectives.Your key responsibilities will...
-
Customer Success Representative
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full timeAbout LucidyaLucidya is a rapidly growing SaaS startup and a leading social media analytics tool geared towards the Arabic language. By leveraging AI, Machine Learning, and big data technologies, we are on a mission to help businesses in the MENA region understand and better serve their customers using our Media and Customer Intelligence products.Our...
-
Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ZenHR Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at ZenHR. As a key member of our customer success team, you will be responsible for driving growth and retention across our customer base in the MENA region.Key ResponsibilitiesAchieve Customer Goals: Develop and execute customer success plans to ensure...
-
Technical Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia UNIFONIC Full timeAbout the RoleWe are seeking a highly skilled Technical Customer Success Manager to join our team at Unifonic. As a key member of our Customer Success team, you will be responsible for building and maintaining relationships with our clients, influencing long-term strategic direction, and acting as a trusted advisor driving engagement at the CXO level with...
-
Cisco Customer Success Manager
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Logicom Public Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Cisco Customer Success Manager to join our team at Logicom Public Ltd. As a key member of our organization, you will be responsible for driving the adoption and consultancy of Cisco Software solutions, ensuring the successful onboarding and expansion of our partners and their customers.Key...
-
Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving business growth and customer satisfaction through strategic account management and global transformation expertise.Key ResponsibilitiesDevelop and execute customer success plans to drive business...
-
Customer Success Manager
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving business growth and customer satisfaction through strategic account management and global transformation expertise.Key ResponsibilitiesDevelop and execute customer success plans to drive business...
-
Customer Success Representative
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia AlGooru | القورو Full timeAbout AlGooruAlGooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). AlGooru provides tailored educational support to students, and it's backed by several...
-
Customer Success Specialist
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia ستارلينكس Full timeJob Overview:As a Customer Success Specialist at ستارلينكس, you will be responsible for guiding customers through our onboarding process, ensuring all necessary documents are provided, and maintaining regular communication to track progress.Key Responsibilities:Act as the primary point of contact for customers during the onboarding process.Ensure...
-
Customer Success Engineer
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full timeMozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science. As a trusted AI technology partner for government organizations, corporations, and startups, we are committed to realizing Vision 2030 with excellence in supporting and growing the tech ecosystem in the GCC region.We are scaling the company to...