Client Relationship Manager

6 months ago

Riyadh, Saudi Arabia Cognizant Full time

**Overview**:
Client Relationship Manager play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The client partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.

The individual needs to have had a strong pedigree of managing similar relationships and having grown them in previous roles.

**Key Responsibilities**:

- Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
- Develop client engagement strategies and quantify costs of pursuit.
- Manage accountability against Measurable Revenue/Profit Growth within set timelines
- Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
- Be part of senior management reviews for the performance metrics of the account relationship.
- Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
- Have regular meetings and interface with the customer decision makers and influencers.
- Have a complete understanding of the relationship position within the account.
- Be responsible for execution and customer satisfaction in all the revenue portfolios within the account.
- Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.
- Shape the thought leadership agenda.
- Actively drive execution of the innovation agenda for the portfolio.
- Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the Communications, Media & Technology industry

**Required Qualifications**
- A minimum of 10 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
- Experience of cultivating and collaborating in a multi-cultural environment
- Strong experience with the global service delivery model
- Bachelor’s Degree OR equivalent combination of education, training, and experience.

**Additional Qualifications**
- In-depth understanding of business problem domain, technology and services solution domains.
- Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization
- A strong performance track record of managing different portfolios-ranging from sales, new sales, programs and existing annuity business
- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining CxO relationships
- Strategic thinking and the confidence and ability to plan ahead and stay the course
- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence
- Strong executive presence and gravitas
- Strong leadership skills and demonstrated capabilities of being a thought leader
- Excellent problem solving, communication, and client management skills are essential
- Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
- Ability to manage a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account
- Knowledge of value articulation principals include client ROI and appropriate storyboarding techniques
- Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions
- The ability to conceptualize, analyze, create blueprint for business transformations and present solutions in the Manufacturing, Logistic & Utility domain

**Preferred Qualifications, Skills, & Abilities**

**A good fit for the Cognizant culture**:
A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.
- Cognizant

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