Client Relationship Manager

5 months ago

Riyadh, Saudi Arabia Edirect Link Full time

**Job Title: Client Relations manager**

**Location: Riyadh, Saudi Arabia**

**Company: Edirect.sa**

**Job Brief**:
At Edirect.sa, a leading digital marketing and web design agency in Riyadh, we are seeking a trustworthy client relations manager to enhance our business activities in the Saudi market. This role requires a proactive approach in identifying new business opportunities, negotiating deals, and achieving customer satisfaction.

**Responsibilities**:

- Direct contact with the customer to ensure clarifications of their project requirements
- Liaise with design and development teams to ensure customer requirements are met
- Provide quotes for ongoing client works
- Conduct market research to uncover selling opportunities and understand customer needs within the Saudi market.
- Arrange meetings with potential clients to understand their requirements and expectations.
- Develop and deliver compelling presentations on our products and services tailored to client needs.
- Collaborate with international team members to drive business goals and deliver consistent results.
- Collect and report customer feedback and market research to internal teams, contributing to the continuous improvement of our services.

**Requirements**:

- Communication Skills:

- Exceptional verbal and written communication skills for effective client interaction and presentation delivery.
- Ability to convey technical information in a clear and understandable manner to clients.
- Interpersonal Skills:

- Strong interpersonal skills to build and maintain positive relationships with clients.
- Diplomacy and tactfulness in addressing client concerns and negotiating terms.
- Customer Service Skills:

- A customer-centric approach with a focus on understanding and meeting client needs.
- Ability to provide timely and helpful responses to client inquiries and requests.
- Sales and Negotiation Skills:

- Proficiency in preparing and providing quotes for client projects.
- Experience in negotiating terms and agreements with clients to secure deals.
- Market Research Skills:

- Proficiency in conducting market research to identify selling opportunities and understand client needs within the Saudi market.
- Analytical skills to interpret market data and trends to inform business decisions.
- Presentation Skills:

- Ability to develop and deliver compelling presentations tailored to client needs.
- Confidence in public speaking and presenting to both small and large groups.
- Teamwork and Collaboration:

- Collaboration skills to work effectively with design, development, and international team members to ensure client requirements are met.
- Ability to coordinate with internal teams to deliver consistent results and drive business goals.
- Organizational Skills:

- Strong organizational skills to manage multiple client projects simultaneously and prioritize tasks effectively.
- Attention to detail to ensure accuracy in client communication and project management.
- Problem-Solving Skills:

- Ability to identify and address client issues or concerns in a timely and effective manner.
- Creative problem-solving skills to find innovative solutions that meet client needs and expectations.
- Adaptability:

- Flexibility to adapt to changing client requirements, market conditions, and business goals.
- Ability to thrive in a fast-paced and dynamic work environment.

**What We Offer**:

- The opportunity to work in a dynamic, innovative environment that respects and encourages creative marketing solutions.
- A supportive team across the globe that values collaboration across markets and promotes the sharing of best practices.
- A role that allows for rapid professional growth, aligned with our company’s expansion and success in the digital marketing sector.

**Join Us**:
Pay: ﷼7,500.00 - ﷼25,000.00 per month

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