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Commercial Support

2 months ago

Hofuf, Saudi Arabia Hempel Full time

We’re looking for motivated, customer oriented individual.

As Commercial Support, your primary responsibility is to work independently on BTL customers (Self-service, Sustain) and supports ATL customers (Growth/Nurture) in co-ordination with the Commercial Team.

Here’s some of the other things you can look forward to:
- Price, bonuses, freights and charges lists creation and maintenance in ERP, and communication with the customer, in alignment with the sales team; customer creation and maintenance in ERP and CRM, including delivery addresses management.- Technical, commercial quotations and specifications creation, including update the relevant IT systems and communication to the customer.- Provide technical, product related support, Project Submittals for the customers and for the Care organization.- Update and/or sending commercial and technical related documents to the customers (e.g.: Certificates, Product and Safety Data Sheets, Test Report for Paint Systems, guarantees, customer contracts, Long Term Declaration, etc.).- Customer analyses related activities and reports.- Requests a product outside of the assortment.- Fill and submit the technical complaint related forms and support in the investigation process.- Support with proofreading of diverse technical marketing materials.- Occasionally perform commercial support related activities across borders, in accordance with the Commercial support tasks as per the current job description.- FSM orders creation in the CRM based on the instructions received from the sales team, and final booking in the ERP.- Co-ordination with Customer Care & Logistics for timely delivery.- Online Submission of shipping documents and payment follow-up.- My Hempel support (account set up, support and training at customers).

The role will be based in Dammam (Saudi Arabia).

You should also have the following qualifications.- Bachelor’s Degree in Business Administration/Engineering or an equivalent course.- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, CRM, Teams and Dynamic AX).- Excellent command of spoken and written English, as well as the ability, to communicate in Arabic.- Highly customer-oriented.- Excellent negotiations skills.- Ability to create short term sales results and long-term customer relationships.- Highly self-motivated and enthusiastic.

Application and further information

More about Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

2023-05-20

Seniority Level

Mid-Senior level

Job Functions

Customer Service

Industry

Chemicals
- Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._

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