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Manager, Customer Relationship Management Operations

4 weeks ago

Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Responsible for Overseeing the relationship with customers handled by your team, and also resolving customer complaints quickly and efficiently.

**Essential Responsibilities and Duties**:
1. Implement customer service methodologies, procedures and tools of Customer Relationship Management department.

2. Review customer care practices on a continual basis to make sure that all customers are getting the attention they deserve.

3. Develop an understanding of what customers are looking for and present suggestions to other departments to improve services,

4. Address any customer issues and problems quickly to reflect the regard in which each customer is held.

5. Build and maintain long-term relationships with customers to ensure their continued allegiance to the Organization’s.

6. Responsible to evaluate of Customer Relationship Management tools, and make recommendation for new tools to improve Customer Relationship Management services.

7. Follows all Hospital policies and procedures.

8. Participates in self and others education, training and development, as applicable.

9. Performs other related duties as assigned.

**Education**:
Master’s, or Bachelor’s Degree in Administration, Management, Communication, Public Relation or related discipline is required.

**Experience Required**:

- Grade 11:
Five (5) years of related experience including two (2) years in a seniority position with Master’s, or seven (7) years with Bachelor’s Degree of similar requirements is required.- Grade 12:
Seven (7) years of related experience including four (4) years of Grade 11 experience with Master’s, or nine (9) years of similar qualifications with Bachelor’s Degree is required.

**Other Requirements(Certificates)**:
Saudi National Only.