Customer Relationship Management Representative Iii

2 weeks ago


Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Responsible for customer issues and requests through all communication channel 24/7 on a rotational basis. Manages a variety of interaction from customers and provide an appropriate response to healthcare needs within a timeframe.

**Essential Responsibilities and Duties**:
1. Conducts customer satisfaction surveys via outbound calls and/ or callers’ surveys.

2. Provides Inbound/outbound Call Assistance as required by the department.

3. Works closely with operational teams to determine best method to satisfy beneficiaries need(s).

4. Converts angry customers to a satisfied one. Identifies and resolves customer complaints or issue with the support of the respective department.

5. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

6. Documents all call information according to standard operating procedures.

7. Understands and strives to meet or exceed call centre metrics while providing excellent and consistent customer service.

**Education**:
Associate Degree/Diploma in Administration, Communication, Public Relation or High School Education or related discipline is required.

**Experience Required**:
No experience required with Associate Degree/Diploma, or one (1) year with High School Education is required.

**Other Requirements(Certificates)**:
Saudi National Only.



  • Riyadh, Saudi Arabia Gulf Business Solutions Full time

    Company Description Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...


  • Riyadh, Saudi Arabia Halian Full time

    Our Client Our company is seeking for a Customer Relationship Manager to promote our Cyber Security portfolio composed of products and services. We are looking for an inspired professional that will be part of the highly skilled Customer Success team. Your Responsibilities - Act as the customer’ Single Point of Contact for services and support attending...


  • Riyadh, Saudi Arabia The Emirates Group Full time

    Job Purpose: The role of the Customer Relationship Manager is to plan and manage the team to ensure client relationship and revenue targets are achieved. They are also responsible for developing and safeguarding the company image / assets and enhancing the relationship with multinational clients regionally and globally. Additionally, the Customer...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for theoversight of all the Customer Relationship Management functions, programs, andprovides continuous feedback and coaching to achieve the highest qualitycustomer experience while maintaining service metrics and regulatoryrequirements. **Essential Responsibilities and Duties**: - Implements customer service methodologies, procedures and...


  • Riyadh, Saudi Arabia Rawaj - Human Capital Management Full time

    We are looking for **a Retail Sales Representative** to meet sales quotas for our business. **Responsibilities** Coordinate with the Retail Sales Representatives team to provide excellent customer service. Answer customers’ questions about specific products/services. Conduct price and feature comparisons to facilitate purchasing. Ensure racks are...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for handling interaction 24/7 on a rotational basis via various channels providing them with excellent customers experience, and processess all paperwork and helps customer with clinics appointment, or other requirements. **Essential Responsibilities and Duties**: 1. Manages customer interaction and respond through various channels. 2....


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs. **Essential Responsibilities and Duties**: 1. Manages customer interaction and respond through various channels. 2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that...


  • Riyadh, Saudi Arabia Hewlett Packard Enterprise Full time

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. In a typical day as Sales Consultant III, Services, you would.. - Seek out new opportunities and expands and enhances existing opportunities to build and...


  • Riyadh, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CX talents!** **We’re looking for a Customer Support Representative** **A bit about us** **Main responsibilities** - Managing customer queries and complaints - Processing modifications for deals and escalate complaints across a number of communication channels - Building a healthy relationship between...


  • Riyadh, Saudi Arabia Nejree Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Riyadh, Saudi Arabia Nejree Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Riyadh, Saudi Arabia Kinetic Full time

    A leading Medical Devices company is actively recruiting a **Customer Service Representative** to be based in **Riyadh, Saudi Arabia.** **Due to Saudization - this role is open to Saudi Nationals only.** *** **Key aspects of the role include**: - Ensure an efficient service to customers including order processing, preparation of the export shipping...


  • Riyadh, Saudi Arabia FAMA Technologies Full time

    **FAMA TECHNOLOGIES **is a leading and pioneer company in Hospitality and Retail for Entire GCC & Middle East having fully operated offices And with the strength of 150 - 200 well-qualified and certified staff around the regions. Fama Technologies is providing IT services, consulting for software and infrastructure. Major Services offered in IT...


  • Riyadh, Saudi Arabia Zimmer Biomet Full time

    The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures. **Principal Duties and Responsibilities**: - Receive, prepare and...


  • Riyadh, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...


  • Riyadh, Saudi Arabia Ability Plus Trading and Contracting Full time

    We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects in a Fit-Out Contracting Business. **Responsibilities** - Present, promote, and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for supervising planning activities for the Customer Contact Center for Hospital’s by assisting in developing strategic plans and budgets, monitoring the financial performance of the Business Unit, planning for launching new services in order to ensure smooth functioning of the Customer contact center. Carry out his duties in accordance with...


  • Riyadh, Saudi Arabia Moody's Full time

    **The Role** Senior client facing role for a highly experienced individual contributor. The role will be responsible for extending existing, and developing new, business relationships for the Commercial Group, within Kingdom of Saudi Arabia (KSA), and certain other territories including within the GCC, autonomously, with mínimal supervision from the Head of...

  • Sales Representative

    2 weeks ago


    Riyadh, Saudi Arabia Foodzway Trading Co. Full time

    We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. **Responsibilities**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet...


  • Riyadh, Saudi Arabia Foodzway Trading Co. Full time

    We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects. **Responsibilities**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet...