Call Centre Operator

6 days ago


Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day

The Job Opportunity
Serco is working on an ambitious project in KSA. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience. We are looking at Call Centre Operators (KSA Nationals) who are keen and willing to support a contract in Riyadh, KSA, for 9 months duration.

Key accountabilities
- Answer calls within the agreed KPI (Key Performance Indicator).
- Fast and efficient handling of queries with clients.
- To priorities calls in accordance with procedure.
- Following up on all work requests to ensure they are completed within the KPIs.
- Data Entry as assigned by Management.
- Implement follow up paperwork to ensure completion.
- Ability to work in an individual and team environment.
- Well-developed customer service skills.
- Knowledge of the property and facility management.
- Technical knowledge of building services operations is an advantage.

Specific requirements
- Minimum two (2) years' experience in office environment using keyboard skills.
- Excellent Phone Manner.
- Excellent Customer Handling skills.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us



  • Riyadh, Saudi Arabia Teleperformance Full time

    Job Title: Operations Manager Call Centre / Contact Center / BPO - COPC Must Work Location: Riyadh Nationality: Saudi Client Domain: Telecommunications Operations Manager responsible for full operations structure of (CCM - ACCMS - Supervisors - Agents) 4. Able to manage projects financials. 5. Relevant Bachelores Degree Must Ability to...

  • Call Center Agent

    7 months ago


    Riyadh, Saudi Arabia Allianz Full time

    Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

  • Call Center Agent

    7 months ago


    Riyadh, Saudi Arabia Allianz Partners Full time

    The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call...

  • Call Centre Agents

    7 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Call Centre Agents

    7 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    One of our clients in Saudi Arabia - Riyadh is hiring **Call Centre Agents** (Voice/Text Agent & Back office) Saudi Nationals and expatriates from Syria / Egypt / Jordan are encouraged to apply. **Skill Sets** - Klout score of minimum 41 - Bilingual : Arabic and English - fluent speaking and read/write - Keyboard proficiency and MS Office/PC skills -...

  • Call Center Agent

    7 months ago


    Riyadh, Saudi Arabia Landmark Arabia Full time

    وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ )بنات فقط )‫الشروط : ‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

  • Call Centre Agent

    7 months ago


    Riyadh, Saudi Arabia Lucid Motors Full time

    **Leading the future in luxury electric and mobility** At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages and organizes the daily activities of Documents Center Department to ensure work operations arehandled efficiently, develops an organization-wide records management programs designed to ensure thatrecord and documents management practices effectively meet the organization’s objectives. **Essential Responsibilities and Duties**: 1. Develops,...

  • Command Centre Analyst

    7 months ago


    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides consistent and meaningful data reports to improve decision-making. Participates in overseeing and monitoring the operations of Command Center section by analyzing patient flow data. **Essential Responsibilities and Duties**: 1. Develops data reports, and provides information for the Capacity Command Centre use. 2. Supports data analysis and...


  • Riyadh, Saudi Arabia VisionX Technologies Full time

    VisionX has been listed in the Top 10 Most Innovative Companies of 2020 by Fast Company - ranked alongside the likes of Microsoft & Snap Inc. We develop cutting-edge software products integrating computer vision, 3D modeling, AR, VR, decision sciences, and IoT addressing a wide variety of use cases across different industries. **Your role** We are seeking...


  • Riyadh, Saudi Arabia BAE Systems Full time

    **Job Title: Fleet Operations Centre Manager** **Salary: Competitive** **Location: Al Majma’ah, KSA** *** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air...

  • Call Center Agent

    7 months ago


    Riyadh, Saudi Arabia Tafaseel Business Services Full time

    **Responsibilities**: 1-Manage large amounts of outbound calls in a timely manner. 2-Verify company cards information according to the checklist. 3-Follow communication “scripts”. 4-Enter new customer information into system. 5-Meet personal/team qualitative and quantitative targets. 6-Follow instructions of Call Centre...

  • Care Centre Manager

    2 weeks ago


    Riyadh, Saudi Arabia Mrsool | مرسول Full time

    **About the role**: The Care Centre Manager is responsible for making sure that the different duties that are assigned to call center department staff are monitored to ensure they are efficiently carried out. **Key Responsibilities**: - Supervise daily activities of staff/personnel of the call and support l center department in a bid to ensure efficiency...

  • Call Centre Agent

    7 months ago


    Riyadh, Saudi Arabia Landmark Arabia Full time

    وظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) ‬ ‫الشروط : (بنات فقط)‬ ‫١-ان تكون المتقدمه سعودية الجنسيه ‬ ‫٢-شهادة الثانويه العامه فأعلى ‬ ‫٣-لايشترط وجود خبره سابقه ‬ ‫٤-لغة انجليزيه...

  • Call Centre Agent

    2 hours ago


    Riyadh, Saudi Arabia Padel Rush Full time

    Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs. **Essential Responsibilities and Duties**: 1. Manages customer interaction and respond through various channels. 2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that...


  • Riyadh, Saudi Arabia Teleperformance Full time

    Operations Manager Call Center Saudi Female Must Telecom Industry Bachelores Degree Must COPC certificate Must Responsibilites Monitoring the center’s operational tasks Attending operational meetings Answering questions Presenting weekly operational reports Interacting and communicating with Clients stakeholders. Representing the company regarding the...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for customer issues and requests through all communication channel 24/7 on a rotational basis. Manages a variety of interaction from customers and provide an appropriate response to healthcare needs within a timeframe. **Essential Responsibilities and Duties**: 1. Conducts customer satisfaction surveys via outbound calls and/ or callers’...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs. **Essential Responsibilities and Duties**: 1. Manages customer interaction and respond through various channels. 2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that...

  • Call Center Agent

    2 days ago


    Riyadh, Saudi Arabia NOON E-COMMERCE Full time

    **MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...