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Customer Relationship Management Representative Ii

2 weeks ago

Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs.

**Essential Responsibilities and Duties**:
1. Manages customer interaction and respond through various channels.

2. Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

3. Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

4. Documents all call information according to standard operating procedures.

5. Realises and strives to meet or exceed call centre metrics while providing excellent and consistent customer service.

6. Answers the emergency telephone and rely emergency calls to code members and all other concerned parties.

**Education**:
Bachelor’s or Associate Degree/Diploma in Hospital Administration, Communication, Public Relation, or others related discipline is required.

**Experience Required**:
No experience required with Bachelor’s, or one (1) year of related experience with Associate Degree/Diploma is required.

**Other Requirements(Certificates)**:
Saudi National Only