IT Manager

3 weeks ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 24051176

**Job Category** Information Technology

**Location** Bab Samhan a Luxury Collection Hotel Diriyah, One Marriott Drive, Ad Diriyah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

**CANDIDATE PROFILE**

**Education and Experience**

**Required**:

- High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area
- Need to have the appropriate qualifications and technical expertise
- Communication is critical as you will deal with Guests and will lead a small team
- At least 3 years of experience in Marriott is necessary to understand the various IT systems and infrastructure
- Some experience of Luxury hotel operations is preferred
- Arabic language is preferred but not mandatory
- Having a ‘Guest-first’ mentality is needed to be successful in this role

**Preferred**:

- System-related professional certifications desired

**CORE WORK ACTIVITIES**

**Managing Technology Needs within Budget Targets**
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**
- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- Provides customer service to associates at dedicated property/properties.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.

**Verifying Client Technology Needs are Met**
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
- Supports guest and associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
- Pulls through support for corporate, regional and property initiatives.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

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