Customer Services Support

7 months ago


Riyadh, Saudi Arabia SWI - Innovation Delivered Full time

**Hiring for Customer Services Support - Riyadh, KSA.**

**Eligibility Criteria: Only European Citizens Required.**

**Duties and Responsibilities**:
1. Responding to Customer Inquiries: Promptly address customer queries related to water services, billing, and account information.

2. Handling Complaints: Investigate and resolve customer complaints regarding water quality, billing discrepancies, or service interruptions.

3. Billing and Payment Processing: Assist customers with billing inquiries, explain charges, and process payments accurately.

4. Service Requests: Manage service requests such as new water connections, disconnections, and meter readings.

5. Providing Information: Educate customers about water conservation, usage guidelines, and relevant regulations.

6. Documentation: Maintain accurate records of customer interactions, transactions, and service requests.

8. Coordinating with Field Teams: Collaborate with field personnel to schedule maintenance, repairs, or inspections based on customer needs.

9. Emergency Response: Be prepared to handle emergency situations, such as water supply disruptions, by providing timely updates to affected customers.

10. Continuous Improvement: Identify opportunities for process improvements to enhance customer service and satisfaction.

11. Compliance: Ensure compliance with regulatory standards and policies related to water service provision.

12. Cross-Functional Collaboration: Work closely with other departments, including billing, maintenance, and engineering, to address customer concerns effectively.

**Job Types**: Full-time, Contract

Application Question(s):

- Are you European Citizen ? YES OR NO ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Water Management Industry: 5 years (preferred)
- CRM Software: 5 years (preferred)

**Language**:

- English (preferred)


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