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Customer Support

4 weeks ago

Riyadh, Saudi Arabia ConnectSaudi Full time

As a **Customer Support** for a bulk SMS company, to be responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines.

You will supervise the implementation and maintenance of the company’s computing needs position:
**Key Roles & Responsibilities**:

- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.

**Qualifications**:

- Proven track record in sales, business development, and client relationship management.
- Excellent communication and presentation skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Self-motivated and target-driven.
- Experience in the IT industry or operations management is a plus.
- Bachelor's degree in business, Marketing, or a related field.
- Preferably with 1 to 3 years of experience.

Application Question(s):

- Nationality?
- Expected Salary?

**Education**:

- Bachelor's (required)