Customer Success Manager
3 weeks ago
**Position Name -** **Customer Success Manager
**Location**:
- Riyadh, Saudi Arabia
**Experience Range -** **4 to 7 years
**Work Model -** **Work from Office
**Mandatory Requirement**:
- Minimum of 5 years of quota-carrying sales experience at a software/technology company
- Track record of qualifying and closing consultative / service-led sales, particularly multi-year and subscription-based services
- Well-versed in the MarTech & CDP industry and strong knowledge of competitor products and capabilities
- Bachelor’s degree or equivalent work experience
- Fluent in Arabic, English
**About the Client**:
Our Client is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the
** hottest global SaaS companies**, they’ve been recognized by G2 as a
**Marketing Automation Leader in Asia 2021.**
Their platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
They are headquartered in
**Mumbai**,
**India,** and have offices in
**Delhi**,
**Bangalore**,
** São Paulo,**
**Riyadh **and
**Dubai**. They work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
**Job Role and Responsibilities**:
- Prospecting Accounts - Prospect for new business across Marketing, Product, Growth, Digital areas within the company, including leveraging leads provided by marketing, SDR, BDR and maintain 5X pipeline coverage
- Building Relationships - Gain a deep understanding of the customer’s processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account
- Articulating Value - Connect prospect’s business objectives (both functional and corporate) with WebEngage Marketing & Engagement solutions. Deploy a customer-centric approach in understanding how WebEngage can do so
- Driving Sales Execution - Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management
- Closing Opportunities - Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders
- Effective Account Coordination - Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed
- Demonstrating WebEngage Proficiency - Be proficient with a working knowledge and understanding across all WebEngage products and solutions
**Qualification and Experience**
- Minimum of 5 years of quota-carrying sales experience at a software/technology company
- Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services
- Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team
- Exceptional time and people management skills to marshal resources and advance opportunities
- Well-versed in the MarTech & CDP industry and strong knowledge of competitor products and capabilities
- Bachelor’s degree or equivalent work experience
- Exceptional presentation skills, communication skills and inter-personal skills
**Other Details**:
- Fluent in Arabic, English
- A Masters degree in Business Administration would be preferred
- SaaS experience a benefit
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