Customer Success Manager

2 weeks ago

Riyadh, Saudi Arabia Janes Full time

**COMPANY**
Janes enables militaries, governments and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies and markets.
Linking millions of assured data points, Janes data model creates a framework of interconnected open-source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.
**JOB PURPOSE**
Janes is searching for a Customer Success Manager to join the Sales team, based in Riyadh, Saudi Arabia. The role will involve direct customer support through renewals and on-boarding of new business to ensure that Janes content, data and services are being utilised by the user community in the best possible manner for both Janes and the customer. A largely client-facing role that directly supports revenue retention and acquisition of new business.
*
HOW WILL YOU CONTRIBUTE AT JANES*
- You will be responsible for training the end user community on the content and data from Janes they have available
- Developing and maintaining an engaged user community by understanding workflows and requirements, handling requests, comments or concerns
- You will work within the Sales team to identify and seek to capture any new business opportunities
- You will undertake end user community surveys and socialise feedback within Janes, following up on actions where required to ensue training meets and enhances their expectations of Janes
- You will support the testing of new products and development of existing products
- Lead the development and implementation of user community engagement strategies, including case studies and scenario modelling for sharing best practice
- You will work with Marketing to develop user promotions and support client engagement initiatives

**THE IDEAL SKILLS AND EXPERIENCE FOR THIS ROLE ARE**
*
Considerable experience in a data service provider and/or within the Aerospace and Defence and military sectors
- Proven track record in an independent working environment
- Excellent communication and presentation skills both virtually and in person
- Educated to degree level
- Proven administrative skills including working remotely
- Experience of balancing “hard line” and “soft line” reporting
- Fluent Arabic and English
- We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally._
- Although this role is advertised as full time, Janes believes that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this._

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...

  • Customer Success Manager

    4 days ago

    Riyadh, Saudi Arabia Mandiant Full time

    Company Description Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of...

  • Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environmentYou will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...

  • Customer Success Manager

    1 week ago

    Riyadh, Saudi Arabia Midis Group Full time

    **Job Information**: Company Name **MDS For Computer Systems** *** Department Name **SI - Professional Services** *** Industry **IT Services** *** Work Experience **4-5 years** *** City **Riyadh** *** State/Province **Ar Riyad** *** Country **Saudi Arabia** *** Zip/Postal Code **11564** **About us**: With more than 4500 professionals, over 50...

  • Customer Success Manager

    3 weeks ago

    Riyadh, Saudi Arabia Udacity Full time

    **About Us** Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and...

  • Customer Success Manager

    5 days ago

    Riyadh, Saudi Arabia ASWAT Full time

    We are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tempo Software Full time

    7+ years experience in B2B SaaS within Customer Success, Account Management, and/or Management Consulting.Experience overseeing 5M+ ARR book of business including direct responsibility for customer churn, product usage/utilization, renewal, health, and satisfaction.Has managed enterprise requests for proposals (RFP) for 1000+ user accounts including working...

  • Customer Success Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Alaan Full time

    We are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East, helping them save both time and money. Our platform offers everything businesses need to manage and control their expenses in one place, including smart corporate cards, AI-powered automation and insights, streamlined accounting, and centralized...

  • Customer Success Manager

    7 days ago

    Riyadh, Saudi Arabia Vectra Full time

    Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...

  • Customer Success Manager

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

    Purpose: We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business' revenue potentials and minimize churn rates.Roles & Responsibilities: Manage...

  • Customer Success Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia KONE France Full time

    KONE France is proud to offer a career path rich in experiences and opportunities for individuals who share our commitment to innovation, collaboration, and excellence. As a Customer Success Manager, you will play a critical role in ensuring that our customers receive the best possible service and support.Key Responsibilities:Providing technical expertise to...

  • Customer Success Portfolio Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Microsoft Full time

    OverviewMicrosoft's Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences. As a key member of this team, you will play a vital role in driving customer success through leadership and strategic planning.About the RoleThis is an exciting opportunity to lead a...

  • Sr Customer Success Manager

    5 days ago

    Riyadh, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Supervisor

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...

  • Customer Success Manager

    1 week ago

    Riyadh, Saudi Arabia SKS Enterpprise Full time

    **Position Name -** **Customer Success Manager **Location**: - Riyadh, Saudi Arabia **Experience Range -** **4 to 7 years **Work Model -** **Work from Office **Mandatory Requirement**: - Minimum of 5 years of quota-carrying sales experience at a software/technology company - Track record of qualifying and closing consultative / service-led sales,...

  • Customer Success

    7 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full time

    Role: Customer Success & Account ManagerOpen Positions: 1Department: SalesLocation: RiyadhJob Type: Full TimeResidence Permit: Saudi National or candidate with existing Saudi iqama will be preferred.SOL Gulf: Company Profile SOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper changing...

  • Technical Customer Success Manager

    1 week ago

    Riyadh, Saudi Arabia Unifonic Full time

    Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our...

  • Customer Success Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full time

    We're seeking a Customer Success Strategist to join our team in Riyadh, where you'll be responsible for driving customer success and delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your...