Customer Development Executive

3 weeks ago

Riyadh, Saudi Arabia Nestle Full time

Position Snapshot:
Title: Customer Development Executive - Starbucks

Location: Riyadh, Saudi Arabia

Full-Time

**Position Summary**:
Responsible to stay constantly engaged with Starbucks Branded Solutions clients and NP brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation Create value to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Overall, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts to ensure revenue growth quality and profitability.

**A day in the life..**
- Duties relating Customer Relationship Management: _
- Monitoring and evaluating clients to ensure that quality standards and marketing material are met and consistent with brand guidelines
- Coaching to specified accounts adapting your style and content to meet specific accounts needs
- Conduct spot checks and brand audits to assigned accounts
- Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and WPS Served locations
- Supports execution of new business won by channel team - new account launch onwards
- Works with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
- Develops best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
- Leads effort to maximize satisfaction, retention and reference ability of customers
- Duties relating to account management and training._
- Responsible for accounts in a designated region dependent on volume and geographical location.
- Responsible for supporting existing business revenue within their AOR of existing customer ledger and raising opportunities to extend range, offer
- Where required - responsible for order submission, stock take and audit within existing customer ledger in PSS POCs.
- Performs customer feedback, Brand audits and owns world class service to all customers within region.

**Knowledge**:

- Degree or diploma educated.
- A valid driving license for KSA

**Experience**:

- 3-5 years experience in Hospitality, branded coffee or F and B retail with a customer service background and commercial understanding is also preferred
- Training and coaching experience
- Ability to use Microsoft Office products including Word, Excel, PowerPoint to an intermediate level.

**Skill**:

- A Passion for excellence displaying resilience and determination
- Excellent verbal and written communication skills
- Credible influencing & persuasion skills.
- Ability to build strong, effective internal & external winning relationships.
- Excellent presentation & negotiation skills
- Passion for delivering outstanding customer service.
- High personal drive & commitment to achieve required results
- Good planning & organizational skills

**Additional Information**:
Some overnight stay and travel may be necessary.

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