Customer Development Manager

3 weeks ago

Riyadh, Saudi Arabia Colgate-Palmolive Full time

No Relocation Assistance Offered
157849 - Riyadh, Riyadh, Kingdom of Saudi Arabia

**Who We Are**

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**KEY RESPONSIBILITIES -**
- Achieving Sales, Margin & Volume targets on his Accounts and ensure 5P Execution in Store
- Developing the partnership between CP and a group of accounts at the store and regional level by establishing relationships and negotiating with Store Operations/in-store personnel.
- Providing feedback on Competition Intelligence, In Store environment to ensure right tactics are employed and report to CDTL.
- Ensuring tailored plans / Promotions are developed with RM & Executed in Accounts.

**1) BUSINESS DEVELOPMENT & CUSTOMER RELATIONSHIP**
- Cascade Channel Strategy developed by CDTL in the selected Accounts on both qualitative (5P’s) & Quantitative (Sales per Account, per Store, per Category and per SKU)
- Building and managing relationships with key players (Junior Buyers & Store Manager) at the regional and/or store level.
- Conducting negotiations as vital (planograms, displays, promotion execution etc) at regional office and/or store level.
- Coordinating special events (store-level sell-in and communication, materials management in-store etc.) in co-operation with the RM Team and CDTL.
- Enhancing P&L Account, by analyzing, finding opportunities & action plan.
- Prepare Business Reviews (twice a year), with CDTL & GM to meet customers and share mutual growth opportunities.

**2) IN - STORE MANAGEMENT: (OF ACCOUNTS RESPONSIBLE)**
- Regularly visiting stores in order to identify areas of improvement
- Mentoring & giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and developing training plans with the CDTL.
- Working with the CDTL and RM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf.
- Supervising & Analyzing the consistent and accurate collection of data to allow monitoring of 5P performance vs target
- Clearly communicating in-store objectives and supervising execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
- Resolving operational issues at regional offices or in-store

**REQUIRED QUALIFICATIONS -**
- A Bachelor's Degree or similar qualifications
- Minimum 3 years of experience in the Saudi Arabia Market
- Experience in developing Business of Selected Customers
- Fluent in English & Arabic

**PREFERRED QUALIFICATIONS -**
- Experience in managing Riyadh pharmacies top acounts
- Experience of working in a MNC company in the FMCG industry

LI-KS1

**Our Commitment to Sustainability**
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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